#United States #Rochelle Park, NJ #insurance solutions #Sapiens #Encova Insurance

Encova Insurance Partners with Sapiens for Transformation

In an important step towards digital transformation, Encova Insurance, a prominent insurer known for its commercial and personal insurance offerings, has opted for Sapiens Decision as part of its industry-wide overhaul. This strategic move aims to enhance the agent experience and streamline operations across its expansive network.

A Strategic Partnership

Sapiens International Corporation, recognized globally for its innovative software solutions in the insurance sector, has been a trusted partner for Encova Insurance. Already implementing the Sapiens CoreSuite for Workers' Compensation, Encova has now widened its collaboration by choosing Sapiens Decision to support its broader enterprise transformation. This reflects not only confidence in Sapiens but also a continued evolution of their business relationship.

Encova's commitment to digital transformation involves establishing a unified agent portal that integrates the services of over 2,000 independent agencies. This ambitious initiative is designed to simplify business transactions for agents, regardless of the insurance product they are dealing with. The role of Sapiens Decision will be pivotal, acting as a central intelligence layer that ensures real-time and transparent decision-making.

Empowering Agents and Enhancing Efficiency

Ramu Lingala, the Executive Vice President and Chief Information Officer of Encova, highlighted the forward-looking nature of the partnership with Sapiens. By centralizing decision intelligence within their operations, Encova seeks to empower its agents and enhance operational efficiency. This aligns perfectly with their goal of managing decision-making processes without burdening their IT resources.

The technology will provide Encova with flexibility across various policy administration systems. This empowers business leaders to manage operational decisions independently, paving the way for scalable growth without the additional IT overhead typically required in such transitions.

A Comprehensive Digital Transformation Roadmap

The selection process for Sapiens Decision involved a meticulous evaluation against Encova's transformation objectives. Following a successful migration from older legacy systems to two primary policy administration platforms, Encova identified Sapiens Decision as an essential component for their next-generation digital initiatives.

This solution not only enhances decision-making capabilities but also incorporates AI-driven insights that minimize IT dependencies. As a result, Encova can respond swiftly to market demands, optimize operational decisions, and expedite the introduction of new business rules.

Roni Al-Dor, President and CEO of Sapiens, underscored the significance of Encova's strategy. He recognized that their commitment to decision intelligence exemplifies how insurers can harmonize business operations and IT to propel efficiency and profitability.

The Future Outlook

With the implementation of Sapiens Decision, Encova is poised to deliver immediate advantages through its new agent portal. Future plans include extending the utilization of Sapiens Decision to various business lines and operational areas, establishing it as a central element of their enterprise capabilities. This strategy promises to reshape how Encova operates, placing decision-making power directly in the hands of its business leaders and independent agents.

In conclusion, the partnership between Encova Insurance and Sapiens signifies a significant step forward in digital innovation within the insurance industry. By integrating intelligent decision-making into their operational framework, Encova aims to enhance efficiency, improve agent experiences, and ultimately drive profitable growth across its diverse insurance offerings.