#contact center #Osaka Expo #CRM Conference

Welcome to the Future of Contact Centers

From May 28 to 29, 2025, Osaka will host the 18th edition of the largest contact center event in the Kansai region: the Call Center/CRM Demo & Conference. This highly anticipated exhibition will feature over 70 companies showcasing their latest technologies and strategies aimed at enhancing customer experience and loyalty. With more than 60 seminars planned over two days, the event promises to be an essential gathering for industry professionals.

Key Highlights

1. Over 70 Exhibitors: Experience cutting-edge IT solutions tailored for the AI era.
2. Extensive Seminar Program: A diverse range of topics including 'Customer Harassment (Kasu Hara) Mitigation' and 'Generative AI'.
3. New Round Table Discussions: Unique networking opportunities for contact center professionals.

What to Expect

1. Over 70 Exhibitors Displaying Future-Ready IT Tools

The exhibition will showcase a variety of IT solutions designed to improve customer experience and operational efficiency. Attendees will be able to explore automated systems, self-service AI chatbots, and omnichannel contact center platforms. These innovations target the challenges faced in managing customer relationships in the age of AI.

Experience real-time demonstrations from industry leaders who will explain how their technologies can effectively support the management needed in today’s digital landscape.

2. Seminars Addressing Critical Industry Issues

The conference will feature over 60 seminars tackling essential topics relevant to the contact center industry. Two major themes will have a spotlight:

• - Customer Harassment (Kasu Hara) Mitigation: This seminar will cover strategies on how to handle difficult customers effectively, shaping the rules necessary for frontline staff to engage with “Kasu Hara”.

- Date & Time: May 28, 9:10 - 10:00 AM
- Topic: