#OverIT #Field Service Management #London #United Kingdom #Cadent

Cadent Partners with OverIT to Transform Field Operations

In a significant move towards digital transformation, Cadent, the UK's premier gas distribution network, has announced a strategic partnership with OverIT to implement their advanced Field Service Management (FSM) platform. This collaboration aims to enhance operations for over 3,600 users, including field engineers and back-office staff, within Cadent's comprehensive network spanning 82,000 miles of gas pipelines across the UK.

Cadent serves around 11 million customers across five networks, encompassing major urban areas from the North West to the South East, including England's three largest cities. Operating in one of the UK's most demanding utility environments, Cadent understands the paramount importance of field efficiency, safety, and responsiveness in delivering reliable energy to homes, businesses, healthcare facilities, and educational institutions.

The choice of OverIT as Cadent's technology partner underscores both organizations' commitment to innovation and sustainability. The deployment of OverIT's NextGen Platform is set to streamline operations and enhance service delivery, aligning seamlessly with Cadent's goal of modernizing its infrastructure. The platform offers a comprehensive solution tailored specifically for utility companies, ensuring business continuity while optimizing operational excellence and reliability, even during critical scenarios.

Enhancing Operational Capabilities

The OverIT NextGen Platform provides end-to-end FSM capabilities, effectively managing the entire field service lifecycle. From scheduling to mobile execution, this consolidated system simplifies access to critical data, paving the way for improved workflows and overall efficiency. As Cadent transitions to this modern platform, users can expect a single source of truth for data management, enabling quicker decision-making processes and enhanced coordination among teams.

Simon Eves, Cadent's Head of IT Business Partnering, expressed optimism regarding this collaborative journey, emphasizing the importance of keeping their systems current. Eves stated, "Our IT and Business Teams are excited to partner with OverIT. We are committed to collaborating closely over the next 12 months and beyond to fully utilize the capabilities of OverIT's innovative product offerings to benefit our energy and customer operations."

OverIT is renowned for its global presence and expertise in FSM solutions, backed by industry leaders such as Bain Capital and Renaissance. With over 25 years of experience, the company has cultivated a reputation for excellence, making it a well-suited ally for Cadent in addressing the complexities of gas utility operations. Paolo Bergamo, CEO of OverIT, conveyed enthusiasm about supporting Cadent, recognizing their leadership in the gas utility sector and the importance of this partnership for enhancing safety and reliability in energy delivery.

Future Vision and Sustainability

Cadent’s legacy spans 200 years, positioning it uniquely to leverage strong foundational structures while embracing innovative change. Operating within the UK's largest gas distribution network, Cadent's engineers and specialists are dedicated to maintaining and innovating services across the region to ensure gas reaches 11 million homes efficiently.

In accordance with government initiatives aiming for Net Zero by 2050, Cadent is also exploring sustainable solutions, specifically advocating the integration of hydrogen as a low-carbon alternative for the future of energy transport. Recognizing the public's appreciation for gas's controllable nature, Cadent believes that hydrogen can fulfill future energy needs while supporting environmental goals.

Cadent also manages a national gas emergency service, ensuring the public's safety is a top priority. This forward-thinking initiative, supported by advanced technologies and strategic partnerships, reaffirms Cadent's commitment to provide reliable energy solutions while adapting to the challenges of modern utility service requirements.

In conclusion, the partnership between Cadent and OverIT marks a pivotal step toward revolutionary changes in the utility sector, fostering not only operational improvements but also a focus on sustainability and future readiness in energy provision. This collaboration is expected to yield significant benefits for both Cadent and the communities it serves across the UK.