Banco Sabadell Partners with DXC for AI-Driven Financial Accessibility Enhancement

Banco Sabadell, a prominent banking institution in Spain, has recently announced its partnership with DXC Technology, a global leader in technology services, to enhance the accessibility of its digital services. This initiative is a crucial part of the bank's commitment to financial inclusion, aiming to provide better services for its diverse clientele, including individuals with disabilities.

Since its establishment, Banco Sabadell has prioritized creating effective and user-friendly digital platforms. In today’s digital landscape, ensuring that all users can navigate these platforms comfortably is paramount. Through this partnership, DXC Technology will implement an innovative testing framework that melds manual testing, automated processes, and artificial intelligence (AI) to efficiently detect and rectify accessibility issues across Banco Sabadell’s digital interfaces.

A Commitment to Inclusivity

With over 12 million customers, Banco Sabadell recognizes the need for a more inclusive approach in their digital offerings. The initiative aims to minimize user drop-off rates, elevate customer satisfaction, and foster a sense of independence in daily digital interactions. The Technology Competence Center in Alicante will spearhead the project, with DXC providing an impressive 350,000 hours of advanced testing each year.

Elena Carrera, General Director of Operations and Technology at Banco Sabadell, articulated the bank's vision: “At Banco Sabadell, we are committed to creating a digital environment accessible to everyone. Our collaboration with DXC allows us to ensure our digital services are inclusive and usable by all.” This statement underscores the bank’s dedication to addressing existing barriers and committing to accessibility.

Innovative Methodologies for Testing

Banco Sabadell and DXC Technology have developed a robust methodology that incorporates accessibility testing during every phase of product development. A notable feature of their approach is a real-time monitoring system that assesses problems based on their business impact and offers practical solutions. This system is vital not only for ensuring compliance with Spanish and EU accessibility standards but also for bolstering Banco Sabadell's broader inclusive aspirations.

Moreover, enhancing digital accessibility is expected to optimize the software development lifecycle, streamlining the processes of both development and maintenance. According to Juan Parra, President of DXC Technology Europe, “With our extensive knowledge in banking technology and digital transformation, we are proud to join hands with Banco Sabadell on this initiative, enhancing service accessibility and promoting financial inclusion.” This collaboration marks an essential advancement toward a more equitable digital experience for all users.

The Role of DXC Technology

DXC Technology has built a reputation as a cornerstone for institutions aiming to modernize their operations. With over 45 years of experience specifically in banking and capital markets, DXC Technology empowers financial institutions to stay competitive in an evolving market landscape. The company supports leading banks across Spain, reinforcing its commitment to delivering innovative solutions that ensure operational efficiency.