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Golden Hour Celebrates Major Industry Accolades in 2026

Golden Hour, a prominent name in the realm of veterinary teleradiology and telemedicine services, has made headlines once again by securing notable accolades within the industry in 2026. The company recently announced that it was named Veterinary Telemedicine Service of the Year by the Healthcare Business Review, which reflects its unwavering commitment to providing high-quality services to veterinary clinics worldwide. This recognition not only highlights the business's leadership in telemedicine but also emphasizes the trust it has gained from both consumers and its peers within the veterinary field.

Recognitions Received

Golden Hour's exceptional customer service department has further distinguished itself by receiving two prestigious awards at the 20th Annual Stevie® Awards for Sales and Customer Service. The first is the Silver Stevie® Award, given for the Customer Service Department of the Year. Notably, the team also earned the People's Choice Stevie® Award for Favorite Customer Service, which is decided by public voting, showcasing widespread support from the veterinary community.

These achievements add to a storied legacy of awards and recognitions that Golden Hour has garnered over time. In fact, the customer service team has won the People's Choice Stevie® Award for Favorite Customer Service a remarkable 11 times. The company's consistent pursuit of excellence has not gone unnoticed, and it has already won numerous accolades in various previous years, including the Employer of the Year title at the Stevie® Awards for Great Employers in both 2023 and 2025.

Impact of Recognitions on Business

Expressing gratitude for the accolades, Melissa Fields Tugwell, the co-founder of Golden Hour, mentioned, "These recognitions reflect the dedication of our entire team to delivering excellence every single day. Winning the People's Choice Award is particularly meaningful because it represents the direct voice of the veterinary community we serve. To be recognized by our clients through a worldwide public vote, alongside recognition from Healthcare Business Review and the Stevie® Awards judging panel, confirms that the standard we've built — board-certified specialists, no AI, no contracts, no minimums — is exactly what veterinary clinics need and value."

This statement captures the essence of what Golden Hour stands for: exceptional service without compromise. The operational model ensures that every study is interpreted exclusively by a U.S.-licensed, board-certified veterinary specialist. Notably, artificial intelligence, residents, and overseas contributions are explicitly excluded from the interpretation process, reinforcing the company's commitment to quality and reliability.

Previous Honors and Future Aspirations

These accolades are part of a larger trajectory of recognition for Golden Hour and its leadership team, which collectively possesses an impressive portfolio of more than 200 global awards across various prestigious recognitions, such as the Globee® Awards, Titan Awards, Viddy Awards, and others. These awards underscore the company’s stronghold as a premier veterinary telemedicine provider.

Additionally, Melissa Fields Tugwell was recently honored with the Silver Stevie® Award for Lifetime Achievement at the Stevie® Awards for Women in Business in November 2025, further solidifying her influence and leadership in the field.

As Golden Hour continues to expand its offerings and footprint within the veterinary telemedicine arena, these accolades not only validate its past efforts but also set the stage for future growth and innovation. The company remains dedicated to upholding the high standards that have brought it success, continuously aiming to improve the lives of both animals and the veterinary professionals who care for them.

To learn more about their services and approach, visit Golden Hour