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RareMed Solutions Sets New Standard in Patient Satisfaction

RareMed Solutions, a prominent player in the healthcare sector, has made headlines by achieving an unprecedented level of patient satisfaction. The company earned a remarkable Net Promoter Score (NPS) of 100, marking its highest score ever and making it the leader in the industry based on MMIT's nationwide Patient Satisfaction Survey for the first quarter of 2025. This impressive score is not just a numerical achievement; it reflects RareMed’s unwavering commitment to providing exceptional care for its patients, particularly those dealing with complex health conditions.

Despite a national trend showing a decline in patient satisfaction across the healthcare industry, RareMed has managed to stand out with its exemplary service performance. Attaining the highest satisfaction rate across all categories in the survey demonstrates the team's dedication and resilience in a challenging environment. The company’s focus on delivering outstanding specialty pharmacy services has positioned it as the gold standard, not only within its specialty pharmacy hubs but across the entire healthcare landscape.

Key Highlights of RareMed's Performance

• - Net Promoter Score of 100: RareMed's achievement of a perfect score indicates that every surveyed patient would enthusiastically recommend the pharmacy services to friends or family. This perfect rating is a remarkable indicator of patient loyalty and satisfaction.
• - 100% Patient Satisfaction: All patients expressed satisfaction concerning prescription fill times, treatment contact frequency, and overall service, underlining the effectiveness and promptness of RareMed's operations.
• - Exceptional Patient Testimonials: Patients have lauded the service, with comments emphasizing the promptness of deliveries, courteous customer service, and the ability to access critical medications seamlessly. One patient noted, "[RareMed] provided me with a medication that I would be unable to get otherwise, and provides it to me easily with no gap in service."

The results of MMIT’s survey reaffirm RareMed’s dedication to serving often overlooked patient populations. By consistently prioritizing patient satisfaction and embracing a culture of operational excellence, RareMed has solidified its position as an industry leader in specialty pharmacy, capable of significantly improving the lives of patients facing rare and complex medical conditions.

Commitment to Continuous Improvement

RareMed's strategy includes active participation in quarterly MMIT surveys, which are instrumental in gathering patient insights for ongoing enhancements to its services. By listening to patient feedback and implementing changes based on their suggestions, the company demonstrates a dynamic approach to improving care standards. This continuous improvement cycle not only enhances patient experiences but also fosters trust and loyalty toward the brand.

In recognition of its outstanding service, RareMed was recently awarded MMIT’s inaugural Patient Choice Award for pharmacy hubs. This accolade is not just a reflection of their current successes but also highlights their potential to lead the field through innovative patient support strategies.

Team Dedication

A significant thank you goes to Team RareMed, whose extraordinary efforts have transformed the patient experience into something remarkable yet routine. Their unwavering commitment to high-quality patient care proves that excellence in healthcare can be achieved through dedicated service and innovative practices. RareMed Solutions continues to be a beacon of hope, championing the cause of individuals grappling with complex health issues.

About RareMed Solutions

Headquartered in Pittsburgh, Pennsylvania, RareMed Solutions is the only concierge patient services provider dedicated to complex conditions. The company collaborates with biopharmaceutical partners to facilitate access to groundbreaking therapies, ensuring that patients receive comprehensive support, including case management, financial assistance, and adherence education. This holistic approach helps bridge the gap in care and empowers patients to navigate their health challenges effectively. With a nationwide presence and a reputation for excellence, RareMed is committed to reshaping the future of specialty pharmacy services.

For further information, please visit www.RareMed.com.