#Japan #Tokyo #CAC #Mirai Assistant #AI Service Desk

CAC's Innovative Approach to AI Service Desks

In the fast-evolving world of digital innovation, CAC (Central Japan Company) is making significant strides by developing a next-generation AI service desk known as 'Mirai Assistant.' Scheduled for release in Spring 2026, this innovative solution aims to tackle the structural challenges commonly faced by current AI chatbots.

With the increasing push for digital transformation (DX) within organizations, there is a rising complexity in the inquiries handled by IT departments. Companies have implemented AI chatbots to facilitate support, yet issues persist, such as low response accuracy and the inability to grasp user intent. Such challenges have led to a plateau in user engagement with these tools. To address this, CAC has merged its extensive knowledge gained from years of systems operation with cutting-edge AI technology, resulting in the development of the 'Mirai Assistant.'

Three Core Benefits of 'Mirai Assistant'

1. Enhanced Automation of Inquiry Responses

The 'Mirai Assistant' promises to significantly increase the automation rate for handling inquiries. Unlike traditional AI chatbots that struggle with ambiguous inquiries, this system employs dialogue-based deep-dive questioning. Even if users have difficulty articulating their issues, the AI systematically organizes information through repeated confirmations. By presenting precise solutions based on the gathered insights, reliance on human operators can be drastically reduced.

2. Streamlined Knowledge Management

The solution further revolutionizes knowledge management operations by automatically generating interview questions and solutions based on historical inquiries and FAQs. This alleviates the burden of knowledge management, which tends to become overly reliant on individual expertise, thus ensuring continuous quality improvement in the support process.

3. Sustaining and Improving User Satisfaction

Built with a seamless integration feature between AI-driven responses and human operators, 'Mirai Assistant' ensures smooth transitions. In cases where the AI encounters complexities or provides unsatisfactory answers, it promptly shifts to a human operator, safeguarding user satisfaction throughout their experience.

Maximizing Existing IT Infrastructure

Designed with a focus on compatibility, 'Mirai Assistant' easily integrates into existing IT infrastructures. The solution is envisioned to interface with current ITSM tools and identity management frameworks such as Microsoft Entra ID. This strategic approach ensures that prior investments are not wasted, facilitating a gradual optimization of operations.

CAC also prioritizes security by adhering to stringent service standards and considering governance requirements, including options for data opt-out during interactions with the AI.

Upcoming Showcase at IDC AI Infrastructure Forum 2026

Prior to the official launch of 'Mirai Assistant' in Spring 2026, CAC will showcase a live demo of this innovative solution during the IDC AI Infrastructure Forum on January 29, 2026.

• - Event Name: IDC AI Infrastructure Forum 2026
• - Date: January 29, 2026
• - Time: 10:00 AM to 2:20 PM
• - Location: Tokyo Conference Center, Shinagawa, 5th Floor Grand Hall
• - Showcase Content: Live demonstration of 'Mirai Assistant' and other CAC managed service solutions.

About CAC

CAC, a wholly-owned subsidiary of CAC Holdings listed on the Tokyo Stock Exchange, specializes in system construction services, systems operation management, and business outsourcing services. The headquarters is located at 24-1 Hakozaki-cho, Nihonbashi, Chuo-ku, Tokyo, and is led by president Hirotomo Sabetou.

Website: CAC Official Site

Notes

• - The trademarks and product names mentioned herein are the property of their respective owners.
• - 'Mirai Assistant' is currently in the process of trademark registration.

Please note that information contained in this release is current as of the date of announcement and may be subject to change without prior notice.

For further inquiries, please contact:
CAC Product & Services Division
'Mirai Assistant' Team
Email: [email protected]