#Japan #AI Agents #MiiTel #RevComm #Chiyoda, Tokyo

RevComm Introduces the MiiTel MCP Server

RevComm, a leading technology company based in Chiyoda, Tokyo, has recently announced the launch of the MiiTel MCP Server (Beta version). This innovative platform is designed to securely connect various applications and data sources with generative AI agents. The release of this server comes amidst a growing interest in the Model Context Protocol (MCP), which aims to maximize business outcomes by enabling AI agents not only to make decisions but also to execute them.

The Motivation Behind Development

In recent years, the demand for AI agents that leverage generative AI technology has surged. MCP has been adopted by tech companies globally as a common protocol to connect applications and large language models (LLMs) safely. In Japan, forward-thinking companies are beginning to transition towards practical AI usage in business contexts.

RevComm’s vision is to enhance business results through a triad of application layer, data layer, and operational support. Their existing products, MiiTel and MiiTel Synapse, allow the collection and centralized management of conversation data from phone calls, video conferences, and in-person meetings. RevComm supports clients in utilizing MiiTel Synapse for various applications, including Voice of Customer (VoC) analysis, employee training, self-coaching, and sales strategy development. To fully maximize business outcomes, it is essential to securely and flexibly connect internal and external data with AI agents, placing MCP at the core of this initiative.

Driving the DIVE Cycle with MCP

RevComm understands that rapidly executing the DIVE cycle—which includes Data collection, Insight mining, Value creation, and Enhanced data—is crucial for achieving competitive advantage in the AI era. The MiiTel MCP Server accelerates this cycle from several perspectives:

1. Seamless Integration of Data and Algorithms
It connects conversation data accumulated in MiiTel with Customer Relationship Management (CRM), Sales Force Automation (SFA), internal tools, and external SaaS solutions via MCP, enabling the real-time selection and application of optimal AI models.

2. Secure Data Sharing Infrastructure
The server lays the groundwork for securely connecting data both internally and externally, facilitating the development and operation of AI agents tailored to specific industries and business functions.

3. Agile Development through Microservices Architecture
The microservices structure allows only the necessary functionalities to be combined, shortening the lead time from Proof of Concept (PoC) to full-scale implementation.

The application of the MiiTel MCP Server transforms MiiTel Synapse from a conversation visualization platform into a foundational AI agent framework that continuously generates business value by connecting various business data.

The Vision with MiiTel MCP Server and MiiTel Synapse

RevComm envisions the integration of MiiTel MCP Server as a backend execution platform in combination with MiiTel Synapse to achieve the following future scenarios:

• - Specialized AI Agents for Industries

The company aims to provide agents tailored to different domains by accumulating conversation data and evaluation rubrics specific to sectors like finance, communications, BPO, and SaaS.

• - Reliability and Measurable Results

Rather than just being chatbots, the agents will be designed with KPIs, procedures, and review systems to consistently improve operations in inquiry response, inside sales support, and customer success management.

• - Cooperation between Humans and AI

The model will have humans handling aspects like awareness, consideration, and contextual understanding, while AI agents will manage repetitive operations, information collection, and organization, promoting a collaborative ecosystem.

RevComm positions the MiiTel MCP Server as a common platform to create a world where agents seamlessly support everyday business operations.

Expected Timeline for Release

The beta version of MiiTel MCP Server is slated to begin testing in the first quarter of 2026, first for internal teams and selected partner companies. Roadmap and technical details regarding the MCP project will be released progressively.

Moving forward, RevComm remains committed to enhancing the value of their MiiTel brand under its mission to reinvent communication and foster a society where people care for each other through technology.

About RevComm

RevComm is dedicated to resolving communication challenges utilizing voice technologies and AI. The company operates under the philosophy of reinventing communication to create a society where human connections matter. Its product suite includes the MiiTel Phone, MiiTel Call Center, MiiTel Meetings, and MiiTel RecPod, transforming all communication interactions into valuable big data. In April 2023, the company was selected as the only Asian enterprise for the Forbes AI 50 2023, and it will receive an AI Innovation Award at CES 2025, along with being honored with the Minister of Internal Affairs and Communications Award at the Japan Startup Awards 2025.