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Unisys Achieves Top Rankings in Gartner 2025 Report

In a significant recognition of its impact on the digital workplace landscape, Unisys Corporation, listed on NYSE under the ticker UIS, has been honored as a leading service provider in the highly anticipated 2025 Gartner® Critical Capabilities for Outsourced Digital Workplace Services report. The report ranks Unisys first among 18 competitors in three crucial categories: Global Service Desk Support, Global Device Management, and support for North America’s Outsourced Digital Workplace Solutions. This accolade highlights Unisys's commitment to delivering innovative, AI-driven IT solutions that prioritize user experience and security in the evolving workplace.

According to Unisys, the recognition from Gartner underscores the effectiveness of merging artificial intelligence with a personalized approach to create robust solutions for modern organizations. Patrycja Sobera, the Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, stated, "This recognition highlights how blending AI with a human touch creates real impact for organizations shaping the future of work. There is power in partnership – working alongside clients to build secure, sustainable digital workplaces that can adapt as needs evolve."

Unisys has developed a suite of digital workplace services that cater to the needs of firms seeking to revolutionize their operational narratives:

Next-Generation Service Desk

This service offers employees around the globe 24/7 support spanning various channels. With the integration of AI-powered automation—including chatbot assistance in an impressive 126 languages—Unisys ensures that expert teams are always available to resolve issues efficiently.

Device Subscription Service

Transforming capital expenses into predictable monthly costs, this service employs a subscription model for hardware and support. It offers flexible financing options and AI-driven assistance, managing over 10 million devices globally. This proactive approach ensures secure and sustainable device lifecycle management for organizations of every size.

Unified Endpoint Management

Offering comprehensive oversight, this service centralizes provisioning, monitoring, and security across diverse endpoints—from smartphones and tablets to cloud-enabled virtual desktops and IoT devices. Automated lifecycle tracking enhances security measures while ensuring operational continuity.

Gartner’s insights are pivotal for executives striving for informed decision-making in their organizations. The Critical Capabilities report serves as a comparative analysis that assists businesses in evaluating services based on a set of critical differentiators identified by Gartner. Companies utilize this insight to curate a vendor shortlist that aligns with their specific needs.

In addition to this commendation, Unisys has also been identified as a global leader in Gartner's 2025 Magic Quadrant for Outsourced Digital Workplace Services. This reinforcement of Unisys’s position in the market emphasizes the company's relentless pursuit of excellence in enhancing workplace solutions. For organizations looking to adopt or upgrade their digital workplace frameworks, Unisys's offerings stand out not only for leveraging cutting-edge technology but for genuinely enhancing employee experience as well.

For more insight into Unisys and its innovative solutions, don’t miss the chance to explore the Critical Capabilities report, which provides a detailed understanding of Unisys's strengths, weaknesses, and competitive edge.

In conclusion, Unisys's recent achievements underscore its mission of empowering organizations through technological innovation. With over 150 years of experience, the company continues to challenge conventions and unlock its clients' full potential across various sectors. To explore more about Unisys’s digital workplace offerings, visit unisys.com.

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