#USA #Palo Alto #Loyalty Juggernaut #GRAVTY #Forrester Wave

Loyalty Juggernaut Revolutionizes Loyalty Technology

Loyalty Juggernaut Inc. (LJI), renowned for developing GRAVTY®, the world's first cloud-native enterprise loyalty platform, is making waves in the tech industry. Recently, the company was acknowledged as a Strong Performer in the Forrester Wave™ Loyalty Platforms (Q4 2025) report. This recognition underscores LJI's rapid emergence as a leading force in the modern loyalty sector.

The Forrester report highlights LJI's commitment to customer success, with clients praising the company's dependability and partnership spirit. According to the report, "LJI is an ideal option for multinational brands seeking support for cross or multi-partner programs, equipped with advanced international privacy controls and compliance measures." This aligns perfectly with LJI’s focus on next-generation loyalty ecosystems tailored for large enterprises navigating complex regulatory landscapes across multiple markets.

The Age of Intelligent Customer Engagement

Shyam Shah, CEO of Loyalty Juggernaut, expressed pride in the team’s accomplishment and gratitude towards their clients, stating, "We are incredibly proud of our team and deeply grateful to our clients, whose vision and trust inspire us daily to push the boundaries of what's possible with technology. There has never been a better time to innovate, transform, and unlock growth through modern loyalty solutions."

For years, businesses grappled with a dilemma: either stick with sluggish, expensive legacy platforms that stifle innovation or settle for lightweight retail solutions incapable of global scalability. GRAVTY® resolves this dilemma with its AI-driven decision-making, autonomous orchestration, real-time engagement, and ecosystem monetization capabilities.

Steve McClelland, Vice President of Loyalty and Strategic Partnerships at WestJet, shared how his company has undertaken a comprehensive transformation of its rewards program. He said, "WestJet has committed to entirely reimagining WestJet Rewards, evolving from a flight-centric program into a full-fledged ecosystem encompassing points and status with step rewards, a modern electronic store, and an expansive partnership network. GRAVTY® is the platform that supports this transformation, ensuring smooth experiences for our passengers. We take pride in our partnership with Loyalty Juggernaut and commend the team for their exceptional performance in the Wave report."

Brands are selecting GRAVTY® for its unmatched real-time personalization at scale, advanced data intelligence, global compliance, first-class support, and rapid, award-winning innovation cycles that enable competitiveness and growth.

David Andreadakis, Chief Commercial Officer of Loyalty Juggernaut, stated, "Our clients are not looking for a vendor; they seek a performance multiplier. Whether it’s a multinational program, a lifestyle ecosystem rich in partnerships, or a strategic loyalty initiative, GRAVTY® delivers the enterprise-grade orchestration that retail platforms can’t manage, along with the agility that legacy systems cannot match. We are not just a platform; we are the operating system of the modern loyalty economy."

About Loyalty Juggernaut

Based in Silicon Valley, Loyalty Juggernaut, Inc. is driving the next generation of enterprise loyalty programs. LJI manages prominent loyalty ecosystems globally across various sectors, including airlines, hospitality, retail, CPG, telecommunications, and banking. Notable clients include WestJet, Emirates, Viva Aerobus, Global Hotel Alliance, Liverpool, and Deutsche Telekom.

Contact for Media Enquiries: [email protected]

To request a demonstration or download the report, visit LJI's official website.