Kyndryl and Vodafone Idea Renew Partnership to Revolutionize IT Operations and Security Framework

Kyndryl and Vodafone Idea Renew Partnership

Bengaluru, India – Kyndryl, a prominent provider of critical enterprise technology services, has reaffirmed its commitment to Vodafone Idea (Vi), marking a significant three-year renewal of their partnership. This collaboration aims to transform Vi's IT operations, streamline application management, and bolster a comprehensive cyber resilience framework.

Enhanced Cybersecurity Measures

In line with the renewed agreement, Kyndryl plans to develop an advanced cybersecurity framework tailored to provide robust security governance, data protection, and seamless incident recovery services. This initiative underscores Kyndryl’s commitment to reinforcing Vi's cybersecurity architecture amid evolving regulatory landscapes.

Transitioning to Automation

Moreover, Kyndryl will introduce an innovative IT operations delivery model driven by advanced automation and data insights. This modernized mechanism will enable Vi to adopt a zero-touch delivery approach, enhancing its operational efficiency significantly. Key transformation projects in backup and storage management are on the horizon, aimed at achieving greater operational agility while also trimming operational costs.

Leveraging AI for Operational Improvements

Kyndryl Bridge, an AI-driven platform, continues to play a crucial role in this transformation. More than 1,000 unique automations have already been deployed at Vi, leading to a 15% reduction in delivery noise and enhancing visibility into business services. Monthly, Kyndryl Bridge generates an impressive 15 million insights, enabling proactive IT estate management across numerous clients globally.

Comments from Leadership

Jagbir Singh, CTO of Vi, highlighted the importance of this partnership, stating, "Our collaboration with Kyndryl equips us with the necessary tools to innovate swiftly and maintain agility in our IT infrastructure. Together, we align our technological resources with long-term business goals to better serve our clients."

Lingraju Sawkar, President of Kyndryl India, also expressed pride in this partnership, saying, "Vodafone India’s recognition of our expertise in managing complex systems and driving transformative change is a testament to our successful collaboration over the years. Our deep understanding of Vi’s business needs continues to fuel innovation in its IT framework."

Future Outlook

As telecom companies globally increasingly prioritize automation and data transformation to remain competitive, Kyndryl stands at the forefront, offering integrated solutions across IT infrastructure, network management, and security services. The longstanding partnership between Kyndryl and Vi has been vital in facilitating seamless technology integration, especially during challenging times like the COVID-19 pandemic.

With this renewed agreement, Vi is set to further enhance its strategic IT initiatives, maximize returns on technology investments, and accelerate its product rollout in the increasingly digital landscape. By continuously investing in innovative technologies, both Kyndryl and Vi aim to contribute significantly to India's digital transformation journey and elevate the overall customer experience.

About Vodafone Idea Limited

Vodafone Idea Limited, a collaboration between Aditya Birla Group and Vodafone Group, is one of India's leading telecommunications providers. With a vast spectrum portfolio, including mid-band 5G, the company is dedicated to delivering voice and data services across multiple platforms, enhancing customer experiences and advancing towards a digital future.

About Kyndryl

Kyndryl, the world’s largest provider of IT infrastructure services, specializes in designing and managing complex information systems essential to various industries. With operations in over 60 nations, Kyndryl provides advisory and managed services to numerous customers, guiding them through IT modernization and transformation efforts.

As these two giants of technology continue to align their goals and resources, the future looks bright, marked by innovation, security, and progress in the realm of telecommunications in India.