Hitachi Solutions Launches Innovative Autonomous Business Automation Solution Using AI Agents

Hitachi Solutions Unveils Groundbreaking AI-Powered Business Automation Solution

On January 21, Hitachi Solutions, headquartered in Shinagawa, Tokyo, has officially launched an innovative business automation solution that synergizes Artificial Intelligence (AI) with Robotic Process Automation (RPA) robots. This new offering is designed to autonomously evaluate and execute a wide array of complex business processes, thereby transforming operational efficiency across various systems and applications.

Overview of the AI Agent Automation Solution

The AI Agent Business Automation Solution brings AI-powered agents into the realm of RPA, enhancing automation capabilities through no-code and low-code platforms. It empowers organizations to smoothly integrate AI agents into their existing framework, enabling them to autonomously carry out tasks across both cloud services and on-premises systems that lack APIs. Additionally, these AI agents can interact and collaborate with multiple AI agents from different vendors, driving automated processes with unprecedented agility.

This remarkable innovation resembles having capable subordinates managing routine tasks autonomously. Consequently, organizations can channel their human resources towards more creative endeavors and foster innovation, thus enhancing their competitive edge in today’s fast-paced marketplace.

Successful Implementation in Quotation Creation

An exemplary use case of this automation solution is its application in quotation generation at Hitachi Solutions. The company has achieved an impressive 80% automation in the workflow associated with creating service license quotes while reducing the workload for team members by about 90%. By fully automating the entire process—ranging from understanding customer requirements based on email content to calculating costs from a pricing sheet and conducting necessary checks—the AI agent facilitates seamless engagement.

The AI agent interacts with staff, guiding them in selecting relevant cloud services, retrieving necessary data, confirming details post-quotation, and managing communications with vendors, all autonomously.

Addressing Business Restructuring Challenges

In a climate where many companies face challenges around business creation and reconstructing their business models, addressing the acute labor shortage is paramount. Traditional RPA solutions have demonstrated effectiveness in automating routine tasks but often struggle with roles needing flexible decision-making. Leveraging over 200 successful automation projects historically involving RPA and integration Platform-as-a-Service (iPaaS), Hitachi Solutions has crafted a unique offering that harmonizes AI capabilities with RPA to tackle more complex tasks.

This brings about effective automation of sophisticated tasks that necessitate natural language understanding and decision-making capabilities, driving efficient organizational performance.

Features of the AI Agent Automation Solution

1. Compatibility with Open Standards: The solution supports an open Model Context Protocol (MCP) and multi-AI agent frameworks, facilitating flexible integration across diverse business systems and achieving extensive automation.

2. No-code and Low-code Development Options: Users can develop AI agents through natural language processing or simple interfaces, making it possible to automate tasks even in systems with no existing API.

3. Intelligent Response Coordination: The AI agents can adaptively execute tasks based on autonomous decision-making, asking for human confirmation when necessary, thereby offering a balance of automation and oversight.

4. Expert Guidance from Hitachi Solutions: The company’s proficient engineers support the selection, development, and enhancement of automated processes, ensuring a comprehensive approach to implementation.

Future Directions

With the concept of “DX by AX toward SX”, Hitachi Solutions is determined to continuously enhance its AI capabilities, fostering transformation and contributing to sustainable societal development. The organization has established a dedicated site for collaboration using AI agents and has launched contests to promote innovative ideas and successful implementations within the firm.

For additional information, visit Hitachi Solutions' official website: Hitachi Solutions.

Hitachi Solutions not only aims to realize digital transformation but also envisions creating a sustainable society where people can thrive safely and comfortably. With global operations spanning Europe, Southeast Asia, and India, the company is committed to addressing challenges in collaboration with its customers.