Major Revamp of LINE's Official Account 'Connect Pharmacy' Announced for Enhanced User Experience

A Significant Transformation of the 'Connect Pharmacy' LINE Account

In an exciting development for healthcare accessibility, PharmaShift Inc. has announced a major overhaul of its official LINE account, "Connect Pharmacy". As of September 24, 2025, this enhanced service aims to provide a seamless experience for over 1.7 million users, facilitating prescription sending, medication consultations, and management of drug records all through the LINE application.

Background of the Renewal

The "Connect Pharmacy" account has already garnered significant popularity, boasting over 1.7 million followers. Previously, users primarily discovered the service through pharmacy introductions, prompting PharmaShift to initiate this revamp to create a more approachable and user-friendly service that enhances the overall pharmacy experience.

With a complete redesign of UI/UX, the focus of the renewal is on making the service more intuitive and accessible for all users. By improving navigability and visual clarity, users will find it easier to locate essential information at a glance.

This reinvigoration also incorporates the beloved character, "Kakaritsu-chan", into the design, ensuring a cohesive visual identity while communicating the service's appeal to a broader audience.

In addition, the revamped service aligns with the ongoing implementation of e-prescriptions across the nation and the government's push for digital healthcare transformation (DX), making digital health services, including online medication guidance, more integrated into daily life.

Key Features of the Overhaul

1. Comprehensive UI/UX Redesign and Accessibility Improvements

The entire interface has been updated with a fresh color scheme, improved font sizes, and reorganized menus for an intuitive experience. Enhancements such as increased contrast and larger text sizes significantly elevate visibility, ensuring usability across all age groups. Furthermore, to maintain momentum beyond this initial launch, a "Web Accessibility Policy" has been established, promoting ongoing improvements to make pharmacy services reliable and user-friendly, especially for seniors and others requiring assistance.

2. Rich Menu Enhancements

The layout of frequently used functions has been refined for easier access, improving button placement, color, and terminology for enhanced clarity. Users can now readily identify where to find each function.

Additionally, a dedicated information section has been created to keep users updated about new features and enhancement content, enabling them to easily discover updates directly through the LINE app.

3. Enhanced Prescription Sending Feature

The prescription sending feature, being the most utilized service, has undergone improvements to bolster visibility and streamline operations. New options include filtering search results based on pharmacy operating hours and services offered, allowing users to transition smoothly from locating a pharmacy to sending their prescriptions.

4. Patient-Centric Online Guidance for E-Prescriptions

For those utilizing medical institutions and pharmacies compatible with e-prescriptions, the process for making online medication guidance appointments has been simplified. Patients can now apply for this service at their convenience, providing greater flexibility and improving user experience significantly.

- Flow for Using Online Medication Guidance

PharmaShift is committed to continually refining UI/UX and aligning with regulations to enhance digital access to medical services for all patients.

About 'Kakaritsu-chan'

Kakaritsu-chan serves as the official character for "Connect Pharmacy", symbolizing the importance of having a pharmacy you can rely on. Featuring a family unit—mother, father, grandfather, sister, younger brother, and a clever dog—this character allows the service to tell engaging stories about medication and health-related queries faced in everyday life, making the pharmacy experience more relatable and friendly for individuals at various life stages.

Conclusion

PharmaShift envisions a future where all patients can easily access trusted pharmacy services through ongoing improvements to digital interfaces, ultimately striving for a healthcare landscape that emphasizes patient-centered care and facilitates seamless interactions within the digital realm. For more details about these exciting developments, visit the official service sites and connect with us via our social media channels.

Service Links

PharmaShift Inc. is dedicated to creating a new patient-centered pharmaceutical platform in the digital era. As a subsidiary of Medical System Network Co., Ltd., it operates an extensive network of over 10,000 pharmacies, focusing on promoting digitalization in the pharmacy sector through services like "Connect Pharmacy".