#Japan #Tokyo #AI Data #IDX #AI ContactPro

AI ContactPro on IDX: Transforming Customer Support

AI Data Inc., based in Minato, Tokyo, led by CEO Takahito Sasaki, has made a significant leap in customer support innovation with the official release of AI ContactPro on IDX. This AI-driven platform centers around the generative AI framework AI Komei on IDX, integrating key features that aim to revolutionize the way customer service is conducted.

The Challenges of Modern Customer Support

The customer support industry is currently facing unprecedented challenges. A growing shortage of human resources has made the hiring of new operators urgent, yet the extensive training period has made it challenging for them to become effective quickly. Furthermore, the dependency on experienced operators leads to inconsistent quality, adversely affecting customer satisfaction. The increasing complexity of communicating with customers across multiple channels—such as phone, email, chat, and social media—adds to the operational burden. Redundant inquiries happen frequently, resulting in an inefficient workflow that escalates wait times and compromises the quality of service. Ultimately, these issues pose a serious risk to corporate brand value.

AI ContactPro on IDX: A Revolutionary Solution

In response to these pressing challenges, AI ContactPro on IDX is poised to provide groundbreaking solutions. This platform seamlessly integrates FAQ functionality, content generation, voice recognition, and knowledge search, thereby transforming customer support operations. Its aim is to enable any operator, regardless of their experience, to deliver professional-level customer service from anywhere at any time.

Key Features and Benefits

• - Efficient Knowledge Retrieval: By utilizing past knowledge databases and manuals, the platform employs retrieval-augmented generation (RAG) to significantly reduce FAQ response times.
• - AI Draft for Responses: It automates the first draft of email and chat replies, drastically cutting down the time required to compose responses while standardizing service quality.
• - Voice Recognition Optimization: The capability to suggest optimal answers from transcribed voice recognition data allows even inexperienced operators to respond at a veteran level.
• - Learning from Experts: By standardizing and learning from veteran responses, AI ContactPro diminishes reliance on individual operators, facilitating knowledge sharing across the organization.

Value Realized Through Implementation

Implementing AI ContactPro on IDX leads to substantial efficiency in response times. By eliminating the reliance on experienced personnel, the platform ensures uniformly high-quality interactions. It minimizes wait times and enhances response accuracy, significantly improving the customer experience (CX). Moreover, by allowing quick competency establishment for new operators, the platform reduces training costs and contributes to generating valuable insights from regular analysis of customer feedback.

Watch the Demo

To get a glimpse of the transformative capabilities of AI ContactPro on IDX, check out this demonstration video:
AI ContactPro on IDX Demo.

About AI Data Inc.

Company Name: AI Data Inc.
Founded: April 2015
Capital: 100 million yen
CEO: Takahito Sasaki
Location: 4F Metro City Kamiyacho Building, 5-1-5 Toranomon, Minato, Tokyo
Website: AI Data Inc.

AI Data has been dedicated to protecting and utilizing the data assets of businesses and individuals for over 20 years, establishing a robust reputation with over 10,000 client companies and over a million customers. Their comprehensive data ecosystem business, which encompasses data sharing, backup, recovery, migration, and deletion, has consecutively won the top sales award for 16 years. The company extends its data infrastructure services, alongside providing forensic investigations and evidence disclosure that have been recognized with the Minister of Economy, Trade and Industry Award.

In addition, AI Data has invested in intellectual property infrastructure by supporting patent search and application systems and creating IP marketplaces. Their integration of generative AI into these offerings signifies a new era of data and intellectual property fusion. Notably, the company is also committing to developing young engineers in collaboration with the Ministry of Defense, thereby consolidating societal foundations through effective data management and intellectual property protection.