#None #Home Healthcare #Connect America #CareCompass

Connect America Unveils CareCompass™

In a significant advancement for home healthcare, Connect America has officially launched CareCompass™, a revolutionary extension to its established personal emergency response systems (PERS). This innovative solution integrates real-time nurse triage into the traditional emergency response mechanism, enabling individuals and their caregivers to receive timely medical guidance directly through a user-friendly help button. With CareCompass™, Connect America aims to redefine how users can access the right assistance exactly when they need it, ultimately improving health outcomes and reducing unnecessary emergency department visits.

Transitioning from Reaction to Prevention

Historically, personal emergency response systems have acted as a critical safety net, often only engaged after a health incident has occurred. CareCompass™ alters this conventional approach by shifting support to the moment when individuals first experience health concerns, rather than waiting until they escalate. Research indicates that nearly half of PERS interactions involve health issues that do not require emergency medical services (EMS), yet many patients tend to delay seeking help until their conditions worsen. CareCompass™ directly addresses this issue by connecting users to registered nurses who can:

• - Assess symptoms in real time
• - Provide immediate, personalized guidance on the most suitable care
• - Support safe self-care measures when appropriate
• - Dispatch EMS if clinically necessary

For instance, rather than immediately calling EMS for respiratory distress, the CareCompass™ system allows a nurse to assess the situation, suggest appropriate interventions, and aid in stabilizing the patient in their own home. This proactive intervention not only lessens the burden on emergency services but also promotes healthier outcomes for individuals.

Cost-Effective Healthcare Solutions

The integration of clinical assessment at critical moments facilitates a reduction in avoidable emergency department visits and transports, which in turn lowers the overall cost of care. By streamlining healthcare access, CareCompass™ helps to:

• - Improve appropriate use of healthcare resources
• - Enhance confidence and speed for patients and caregivers to act on health concerns

This proactive approach is especially important for aging populations and those at higher risk, creating a more patient-centered care model.

Empowering Care Teams with Insightful Data

Beyond providing immediate assistance, CareCompass™ generates valuable clinical insights, enhancing resources for healthcare organizations. Traditional methods only document incidents, but CareCompass™ captures critical clinical context, transforming individual symptoms into actionable intelligence. This enables:

• - Population risk stratification and trends identification
• - Understanding comorbidities and health patterns
• - Targeted follow-ups and closure of care gaps
• - More effective case management and care coordination

These insights allow healthcare teams to conduct timely follow-ups and tailor care plans while preventing health conditions from deteriorating further, leading to a well-rounded care experience that extends beyond initial interactions.

A Unified Approach for All Stakeholders

Designed to serve both direct-to-consumer and enterprise markets, CareCompass™ provides a comprehensive solution for healthcare consumers and organizations. For consumers and caregivers, it offers:

• - 24/7 access to a registered nurse via an easy-to-use device
• - Support for everyday health issues and not just emergencies
• - Enhanced confidence to maintain independence at home
• - Assurance that help is available before health issues escalate

For health plans, providers, and care organizations, the advantages are equally compelling, including:

• - Increased visibility of member needs and risks
• - Management of unnecessary healthcare utilization and costs
• - Enhanced support for care in place
• - Data-driven insight for optimizing care management and performance quality

Janet Dillione, CEO of Connect America, emphasizes, "By allowing individuals to act sooner, we enhance outcomes, improve experiences, and manage costs better. CareCompass™ encourages timely outreach, leading to superior care and fewer avoidable emergencies."

About Connect America

Connect America stands at the forefront of intelligent care platforms that enable safer, independent living at home while preventing unnecessary emergency department visits. With over fifty years of experience, the organization has supported more than 25 million individuals and currently aids over 2.5 million consumers and caregivers across the United States and Canada. By providing real-time visibility into homes through connected data and human support, Connect America facilitates early risk detection, proactive interventions, and coordinated care aimed at improving outcomes and lowering the total cost of care. For further details, visit Connect America.