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Hexaware Celebrated as Client Champion in ISG Star of Excellence™ Awards

Hexaware Technologies, a prominent name in the global IT solutions and services landscape, has proudly announced its recognition as a Client Champion in the 2025 ISG Star of Excellence™ Awards. This prestigious accolade symbolizes the high standards of customer service that Hexaware consistently delivers to its clients.

The Significance of the ISG Star of Excellence™ Awards

The ISG Star of Excellence™ Awards represent one of the foremost recognitions in the technology and business services sector. Established by Information Services Group (ISG), an established global technology research and advisory firm, the awards are grounded in direct feedback from enterprise customers. This year's recognition illustrates Hexaware's unwavering dedication to excellence in customer service.

For over eight years, the ISG Star of Excellence™ program has utilized comprehensive Customer Experience (CX) research, seeking insights from enterprises about their experiences with various service providers. Evaluation criteria include six fundamental dimensions: Collaboration and Transparency, Execution and Delivery, Innovation and Thought Leadership, Governance and Compliance, People and Cultural Fit, and Business Continuity and Flexibility.

Insights from Leadership

R Srikrishna, CEO and Executive Director of Hexaware, emphasized the value of this recognition, stating, “Being named ISG Client Champion with the highest CX score is special because it reflects what our clients experience every day. It tells us that our focus on transparency, reliability, and measurable results is making a difference.” This testament not only reflects Hexaware's commitment but also serves as a motivation to enhance their services continually.

John Boccuzzi, Jr., President of ISG Research, noted that the ISG Star of Excellence™ program provides actionable insights for providers, enabling continuous customer experience improvement. The feedback from enterprise clients delivers unparalleled insight into how service providers perform from the customer's viewpoint, further enhancing the importance of the awards.

Meeting Modern Expectations

In a rapidly evolving technological landscape where speed, transparency, and measurable outcomes are crucial, enterprises are increasingly looking to AI and intelligent automation to redefine service delivery models. According to Namratha Dharshan, Chief Business Leader of ISG Provider Lens™, the providers recognized this year are those translating innovation into tangible business impact, reflecting a truly forward-thinking approach.

Winners within the ISG framework are selected from a pool of over 2,000 service providers and vendors evaluated annually by ISG. This year’s process involved feedback from thousands of enterprise clients occupying various roles across IT, operations, procurement, and vendor management, covering areas from the Americas to EMEA and Asia Pacific.

About ISG and Hexaware Technologies

ISG has made a name for itself as a trusted partner to more than 900 clients, including 75 of the Fortune 100 companies, since its founding in 2006. Known for its strong data analytics, thorough knowledge of provider ecosystems, and a pool of over 1,600 professionals, ISG leads the way in leveraging AI to foster operational excellence and growth.

Hexaware, on the other hand, represents a global technology and business process services company that prioritizes creating value through its people and technology. With a global presence, it empowers enterprises to realize digital transformation at scale by collaborating closely with clients to build, transform, run, and optimize their business processes.

For more information about Hexaware and their innovative services, visit Hexaware's Website.