Remembering Norman A. Ferber: A Visionary Leader at Ross Stores

On January 23, 2026, the retail community mourned the loss of Norman A. Ferber, the former Chairman and CEO of Ross Stores, Inc. He was 77 years old. Ferber's impact on Ross Stores and the off-price retail sector cannot be understated. Having been with the company since its inception, he played a pivotal role in shaping its strategy, operations, and corporate culture.

Norman joined Ross Stores when it was just a small six-store chain, and under his leadership, it evolved into one of the leading off-price retailers in the United States. His journey with Ross includes various leadership roles, from President to Chief Operating Officer, before becoming CEO and eventually Chairman of the Board. His decades of service were marked by a commitment to excellence and a vision for growth that transformed Ross into a powerhouse in the retail industry.

Following his tenure as CEO, he did not step away from the company. Instead, Ferber remained actively involved in guiding senior management and contributing his wealth of experience through board and advisory roles for nearly 30 years. His dedication to Ross was unwavering, and his influence continued to be felt in the company's long-term strategies and operations.

Michael Balmuth, Executive Chairman of Ross Stores, expressed his profound respect for Ferber, showcasing their deep professional relationship developed over more than three decades. Balmuth described Ferber not only as an outstanding merchant and leader but also as a trusted colleague whose insights shaped the company’s direction. His legacy will undoubtedly live on through the strategies Ferber helped implement, which continue to guide Ross Stores today.

CEO Jim Conroy, who had the honor of working with Ferber, remarked on his extraordinary passion for the company and its associates, highlighting how his legacy is evident in the lasting positive impact he left on the organization. Conroy noted that even in his ... short time at Ross, Ferber's energy and commitment significantly influenced him and the broader company culture.

In remembrance of his dedication, Ross Stores has made a contribution to the Ross Cares Fund, which supports associates in need during difficult times. Ferber's commitment extended beyond the confines of the company, engaging deeply with the communities Ross serves. His notable involvement with the Boys & Girls Clubs of America reflects his passion for community service, where he dedicated time and resources, particularly at the Moldaw-Zaffaroni Clubhouse in East Palo Alto.

In honor of his contributions to the community, the Ross Stores Foundation has made a donation in Ferber's memory, and the Clubhouse has named its main Art and Academic Room after him. This space serves as a testament to the academic support programs he championed, ensuring that his dedication to fostering education and community service endures.

As we reflect on Ferber's legacy, it is essential to recognize the integral role he played in Ross Stores' growth and success. The company operates more than 1,900 locations across the United States, offering substantial savings on brand-name apparel and home fashion, thanks to the foundational strategies layed out during Ferber's stewardship. His vision for Ross is not only evident in the numbers and locations but in the culture he established—one that values community, quality, and accessibility.

Norman A. Ferber will be remembered as a leader who not only drove business success but also cared deeply for the people and communities surrounding Ross Stores. The deep condolences extended by the Board of Directors, management team, and Ross Associates clearly reflect the love and respect he garnered throughout his illustrious career. He leaves behind a powerful legacy that continues to influence the company and the retail industry as a whole.

In this difficult time, our thoughts are with his wife Rosine, his children, grandchildren, and his extended family and friends. As Ross Stores continues to grow and adapt, Ferber’s vision and contributions will remain a guiding light for future generations. His legacy is a reminder of the impact one dedicated leader can have on a business, its employees, and the communities they serve.