Infosys Unveils AI-First GCC Model to Drive Global Capability Centers' Innovation

Infosys Introduces AI-First Global Capability Center Model

In a groundbreaking move, Infosys has launched its AI-First Global Capability Center (GCC) Model, aimed at enhancing Global Capability Centers into innovative and strategic assets. This approach is designed to help companies rethink their GCCs, focusing on innovation, agility, and competitive advantage in an increasingly AI-driven environment.

The Role of AI in Global Capability Centers

The new model leverages Infosys's extensive experience, evidenced by over 100 collaborations with local GCC entities across various sectors. Companies like Lufthansa Systems, zooplus, and Danske Bank have partnered with Infosys to establish and manage these centers, showcasing the effective integration of artificial intelligence in enhancing operational efficiencies.

Infosys's approach emphasizes a comprehensive lifecycle management of GCCs, from strategy definition and site selection to entity creation, recruitment, and operational commencement. The AI-First GCC Model provides a structured pathway for organizations looking to scale or transform their centers, ensuring streamlined integration of AI capabilities throughout their operations.

Key Components of the Model

1. End-to-End Setup and Transformation

This component entails a full-cycle approach to managing GCCs. Infosys supports clients from the onset of strategy development to operational servicing. This ensures that each GCC operates effectively and aligns with the business's broader goals.

2. AI-Driven Innovation

A core part of the new model is the integration of AI capabilities at every operational stage. This integration aims to optimize costs, shorten time-to-market, and open new avenues for innovation within the GCC framework.

3. Future-Ready Talent

Infosys is committed to cultivating a sustainable talent pool through its digital learning platform, Infosys Springboard, and its extensive corporate university. This focus on education ensures the workforce within GCCs is skilled and aligned with current market demands and technological needs.

4. Customized Operational Models

The model provides flexibility with options like Build-Operate-Transfer (BOT), assisted GCC creation, joint ventures, and partner-hosted models, catering to a diversity of corporate needs and strategies.

Case Studies Highlighting Success

Stefanie Neumann, CEO of Lufthansa Systems, noted that their collaboration with Infosys to create a GCC has been transformative, allowing them to develop sustainable IT products and data solutions to enhance aviation safety and efficiency. The capabilities provided by Infosys's AI technologies have positioned Lufthansa to lead in future-ready solutions.

Similarly, Frans Woelders, COO of Danske Bank, shared insights from their experience with Infosys, stating that their GCC has become integral to executing their AI-first strategy, enabling them to implement AI tools that enhance customer service, compliance, and operational management.

Hrishi Raj Agarwalla from Everest Group emphasized that Infosys has defined an approach to GCCs that combines technological partnerships, AI investments, and operational infrastructure, supporting companies throughout the lifecycle of their GCCs.

Satish H.C, EVP and Chief Delivery Officer at Infosys, expressed that as companies evolve their GCCs into strategic hubs, Infosys is ready to facilitate this transformation, leveraging their comprehensive GCC lifecycle management expertise and unique global delivery excellence.

Conclusion

Infosys’s AI-First GCC Model marks a significant leap in how organizations can utilize technology to innovate and streamline their operations. This initiative not only paves the way for current clients but also sets a new standard for future advancements in Global Capability Centers, illustrating the critical role of AI in restructuring businesses for success in an ever-evolving marketplace. Through this approach, Infosys is dedicated to empowering clients as they navigate the complexities of digital transformation.