#USA #Eventide Communications #Critical Insights AI #Little Ferry #Positive 911

Eventide Communications and Positive 911 Join Forces

In a significant move to bolster operational effectiveness in Public Safety Answering Points (PSAPs) across the nation, Eventide Communications has teamed up with Positive 911. This collaboration aligns Positive 911's commitment to recognition in the emergency services field with Eventide's innovative technological prowess, particularly their cutting-edge platform, Critical Insights AI.

Critical Insights AI is an analytics tool specifically designed for public safety agencies that harnesses the power of artificial intelligence. This platform aims to alleviate some of the burdens placed on supervisors by automating key quality assurance tasks. By providing real-time scoring of calls and utilizing preloaded evaluation forms recommended by professional standards organizations like APCO and NENA, Critical Insights AI helps supervisors reduce administrative tasks and focus more on coaching and developing their teams.

One of the noteworthy features of Critical Insights AI is its ability to assess stressful situations faced by telecommunicators, known to be high-pressure roles. The platform includes a patent-pending feature called Stress Level Reporting, which helps leaders identify calls that may contribute to operator stress and supports proactive interventions. Additionally, it establishes a structured Training Simulator designed to strengthen decision-making skills in a supportive environment, all without disrupting ongoing operations. This holistic approach empowers telecommunicators and enhances their capabilities and confidence, contributing to an effective and resilient team.

Ty Wooten, the Founder and President of Positive 911, expressed enthusiasm about the partnership, stating, "Pairing Critical Insights AI with the Positive 911 Recognition Collection will provide 911 leaders with smart tools that promote excellence, resilience, and meaningful recognition for the 911 professionals under the headsets in communities across the country." This sentiment highlights the dual focus on operational efficiency and the recognition of individual efforts in the high-stakes world of emergency response.

Brad Basile, Chief Operating Officer of Eventide Communications, added, "This partnership is about giving PSAP leadership the tools to lead more effectively and giving telecommunicators a voice, recognition, and support they’ve always deserved. Critical Insights AI turns data into action, helping centers create environments where people feel seen, supported, and successful." This reinforces a commitment to improving not only the technology available but also the experiences of the individuals using it.

The collaboration is a testament to the belief that enhancing retention in these critical roles begins with proper support and recognition. The psychological health and job satisfaction of PSAP staff can significantly influence turnover rates, which remains a critical challenge for many emergency communication centers. Supporting professionals through recognition initiatives, as highlighted by APCO International, demonstrates that a lack of acknowledgment can lead to increased stress and higher turnover rates in staff. Research from APCO's Project RETAINS shows that employee recognition plays a crucial role as a protective factor against occupational stress and promotes overall job satisfaction.

By integrating Positive 911's focus on meaningful recognition with Eventide’s advanced analytics-driven insights, PSAPs will access invaluable resources to celebrate exceptional performance, pinpoint potential risks, and cultivate robust, mission-focused teams that stand the test of high-stress situations.

About Eventide Communications

For over five decades, Eventide Communications has forged a reputation as a pioneering provider of innovative recording and communication solutions in the United States. With over 9,000 installations spanning 82 countries, their Linux-based NexLog DX-Series recorders are recognized globally for exceptional reliability and security. The introduction of their latest offering, Critical Insights AI, further enhances the tools available to emergency services, ensuring organizations have the best technology to manage their communication needs effectively.

About Positive 911

Founded by a seasoned 911 professional in 2024, Positive 911 aims to set higher standards for acknowledging the dedication of emergency communications teams. The organization works towards establishing profound tributes recognizing the impact of their work while supporting technologies that improve operational would be necessary for excellence in call-taking and emergency service delivery.

In summary, the partnership between Eventide Communications and Positive 911 embodies a proactive approach to improving both the technology at PSAPs and the recognition of the telecommunicators who work tirelessly to ensure public safety across communities.