Banco Sabadell Partners with DXC to Promote Financial Accessibility in Spain

Enhancing Financial Inclusion: Banco Sabadell Collaborates with DXC Technology

In a significant move towards advancing financial inclusion, Banco Sabadell has tapped DXC Technology, a leading global IT services provider, to enhance the accessibility of its digital services. This partnership is not just a commitment to technology improvement; it represents a broader initiative aimed at creating a more inclusive banking experience for the over 12 million customers that Banco Sabadell serves throughout Spain.

The collaboration aims to address critical accessibility barriers that have long hindered various populations from fully utilizing banking services. As digital banking increasingly becomes a staple in our daily lives, ensuring that every individual can interact with these platforms is paramount. By implementing state-of-the-art accessibility testing methods powered by artificial intelligence, DXC Technology is set to lead the charge in transforming Banco Sabadell's digital touchpoints.

A Step Towards Inclusivity

The initiative falls within Banco Sabadell's broader strategy to improve client satisfaction and reduce user drop-off rates. By enhancing these interactive interfaces, the bank not only aims to serve users with disabilities better but also to foster independence among all clients during their digital interactions. The initiative is spearheaded by the bank’s Technology Competence Center located in Alicante, where DXC is set to contribute around 350,000 hours of advanced testing annually.

Elena Carrera, General Director of Operations and Technology at Banco Sabadell, remarked, "At Banco Sabadell, we are committed to creating a digital environment accessible to everyone. Our partnership with DXC allows us to ensure that our digital services are inclusive and accessible for all, including those with disabilities."

Innovation in Testing Methodologies

Together, Banco Sabadell and DXC Technology have rolled out an innovative methodology that weaves accessibility testing throughout the entire product development life cycle. This comprehensive approach incorporates real-time monitoring systems, which assess issues based on their business impact and provide practical recommendations for remediation. Such proactive measures are designed to ensure compliance with Spanish and EU accessibility standards, thus allowing the bank to meet its regulatory obligations and larger inclusivity goals.

Moreover, beyond just improving digital accessibility, the partnership promises to optimize software development and maintenance processes. Juan Parra, President of DXC Technology Europe, expressed pride in the collaboration, stating, "Thanks to our extensive experience in banking technology and digital transformation, we are thrilled to partner with Banco Sabadell on this initiative that enhances accessibility to services and promotes financial inclusion. This is a significant step toward a more equitable digital future for all citizens."

Why It Matters

As banks aim to modernize their services, they carry the responsibility of ensuring these advancements cater to everyone’s needs. DXC Technology’s extensive background in managing and modernizing critical systems positions it as a valuable ally for financial institutions navigating this complex landscape. In Spain, where DXC serves several leading banks, this partnership could set a crucial precedent for others in the industry.

Achieving higher levels of accessibility will not only benefit those with disabilities but can also enrich the user experience for all customers. The move toward enhanced accessibility speaks volumes about Banco Sabadell's commitment to social responsibility and customer-centric service.

In conclusion, as financial services continue to evolve, partnerships like that of Banco Sabadell and DXC Technology underscore the importance of inclusivity in digital banking. By fostering a more accessible digital environment, the banking sector can embrace a more diverse clientele, ultimately helping to create a more integrated economy. This project heralds a promising future where everyone can engage with financial services seamlessly and confidently.

For more information about DXC Technology, visit dxc.com. To learn more about Banco Sabadell, check out grupbancsabadell.com.