#United States #Plano #AWS #Ribbon #Aircall

Aircall Enhances Global Communication Infrastructure

In a strategic move to redefine its communication capabilities, Aircall, the innovative AI-driven voice platform geared toward scaling businesses, has recently joined forces with Ribbon Communications and Amazon Web Services (AWS). This partnership is expected to transform Aircall's global communications framework by leveraging Ribbon’s advanced solutions deployed in the AWS cloud.

Ribbon Communications, a well-known entity in real-time communication technology and networking solutions, is renowned for its commitment to helping enterprises and service providers modernize their network infrastructures. By utilizing Ribbon's end-to-end offerings, Aircall aims to streamline operations and ensure compliance with stringent regulatory standards, specifically those governing the French market.

Jonathan Barbot, Engineering Manager at Aircall, expressed enthusiasm about this collaboration, stating, "Ribbon presented us with a comprehensive solution that not only accelerates our market readiness but also supports our international growth trajectory while meeting regulatory requirements." He highlighted the importance of Ribbon's robust global capabilities and expert sales teams in their decision-making process.

Key Solutions Implemented

The implementation includes several critical Ribbon solutions:

• - SBC SWe: A virtualized software solution ensuring security for voice networks.
• - PSX: Offering advanced call routing capabilities.
• - Analytics: A tool for monitoring network traffic and detecting anomalies.
• - RAMP: Facilitating centralized application management.

In addition, Aircall will utilize Ribbon’s STIR/SHAKEN service to meet French regulatory requirements for caller identity verification and authentication. This thorough approach positions Aircall favorably in the fast-paced digital landscape, allowing expected faster deployment and high scalability—all while reducing capital expenditures linked to traditional data center maintenance.

Utilization of AWS

Aircall's decision to leverage AWS for its public cloud deployment was pivotal. This not only serves as a cost-effective substitute for on-premises data center solutions but also allows for rapid scaling to cater to their increased user base. During periods of hypergrowth, Aircall’s teams can adjust their scaling needs in real-time, a fundamental requirement in today’s dynamic market.

Christian Erbe, Ribbon's Head of EMEA Sales, mentioned, "Partnering with Aircall to deploy our communication and security infrastructures on AWS reaffirms our dedication to delivering scalable, secure, and efficient solutions that accommodate the changing needs of our clientele." He conveyed pride in supporting Aircall on its journey to revolutionize customer communications.

About Aircall and Ribbon Communications

Aircall has garnered trust from over 20,500 businesses globally, offering a unified platform that merges voice and digital communication channels while integrating seamlessly with popular CRMs and numerous business tools. Its commitment to enhancing customer experiences through AI capabilities illustrates its forward-thinking approach. With a worldwide team of more than 600, Aircall is dedicated to transforming how businesses communicate with their customers, ultimately leading to sharper discussions and improved relationships.

On the other hand, Ribbon Communications focuses on providing innovative IP and optical networking solutions that enable businesses to modernize their operations effectively in today’s data-centric world. Their solutions encompass everything from core to edge, ensuring top-tier performance and agility, especially in critical infrastructures that require a sustained commitment to Environmental, Social, and Governance (ESG) principles.

Conclusion

The collaboration between Aircall, Ribbon, and AWS signals a significant shift in the way growing businesses can approach their communications landscape, allowing for increased efficiency and agility. As these entities continue to innovate and adapt to changing market demands, the future of communications technology looks brighter than ever. This partnership undoubtedly sets a new standard for excellence in the industry, enabling businesses to connect, engage, and thrive in an ever-connected world.