Virtualex to Showcase Innovative AI Solutions at Japan DX Week Spring 2026

Virtualex Consulting, a part of the Virtualex Group headquartered in Minato, Tokyo, is excited to announce its participation in the Japan DX Week Spring 2026. This significant event, featuring the 9th AI and Business Automation Exhibition, will take place from April 8 to April 10, 2026, at Tokyo Big Sight.

The AI and Business Automation Exhibition focuses on presenting solutions that leverage the latest technologies, such as artificial intelligence (AI), robotics process automation (RPA), and chatbots, to automate tasks traditionally performed by humans. The increasing labor shortages stemming from Japan’s aging population and the diverse demands from customers make the optimization of contact centers and the enhancement of customer experience (CX) vital for many businesses.

Virtualex will share its substantial expertise gained from years of operating in the contact center sector. Its goal is to introduce effective solutions that underscore the value of AI in modern business practices. Attendees of the exhibition are encouraged to visit the Virtualex booth located at East Hall 7, E34-56.

Key Exhibition Offerings

Virtualex will highlight various innovative services that demonstrate how AI can revolutionize the contact center landscape:

1. Virtualex AI-CC Service: Offering a comprehensive solution that combines human expertise and AI capabilities to improve operational efficiency while maintaining unique human value. This service provides end-to-end support from planning to deployment, ensuring that AI applications are truly practical for businesses.

2. AI-Driven Contact Center Experience Lab and PoC Services: These unique lab services allow businesses to experience cutting-edge technologies through a proof of concept (PoC) approach. Clients can engage with advanced technologies, including generative AI, AI agents, and voice recognition, to address challenges related to the formalization of specialized knowledge held by seasoned operators.

3. AI Implementation and Utilization Consulting: This service assists organizations in redesigning their channels and operational models by harnessing advanced technologies like generative AI and chatbots. It aims to balance operational efficiency with high-quality customer experiences, from strategy design to final implementation.

4. AI/IT Solution Deployment and Development Services: Under the