Don't Overwork Your IT Department: Improving In-House Helpdesk and Employee Training Strategies

Optimizing IT Support for a Better Workplace

In the rapidly evolving landscape of corporate IT, businesses face an increasing number of complexities that ultimately overwhelm their IT departments. The constant influx of internal help requests can distract IT staff from their main responsibilities, hampering productivity and efficiency. To tackle this pressing issue, LRM Inc. and Money Forward will host a free seminar titled "Don't Overwork Your IT Department: Improving In-House Helpdesk and Employee Training Strategies" on February 12, 2026.

Understanding the Challenge

As companies incorporate more sophisticated technologies, the tasks that fall on IT departments multiply. There is a pressing need to address why helpdesk requests remain at an all-time high and the factors contributing to this trend. While many solutions are touted as quick fixes, a deeper investigation into the underlying systems and employee education reveals the true path to alleviating this strained dynamic.

During the seminar, experts will delve into two pivotal aspects: systems optimization and employee training. By introducing artificial intelligence to manage routine inquiries, organizations can significantly lighten the load on their IT support teams. This technological approach aims not only to streamline communications but also to redefine how requests are managed within the company.

Key Seminar Takeaways

Participants can expect to learn about:
1. AI-Driven Solutions: Discover how implementing automated response systems can help alleviate pressure on your IT resources.
2. Empowering Employees: Understand the importance of raising employee literacy around IT issues to prevent avoidable inquiries from surfacing in the first place.
3. A Holistic Approach to Helpdesk Management: By combining effective systems with substantial employee training, organizations can create a sustainable environment where IT departments can thrive and deliver their true value.

This seminar promises practical insights aimed at revamping how internal helpdesk functions operate, leaning on empirical data and strategic examples that emphasize change through educational means.

Seminar Logistics

The seminar will take place online via Zoom and is designed to be accessible for all, regardless of their current understanding of IT processes. Here are the details:

- Event Name: Don't Overwork Your IT Department: Improving In-House Helpdesk and Employee Training Strategies
- Date: February 12, 2026
- Time: 11:00 AM - 12:00 PM (JST)
- Cost: Free to join (participants can join or leave at their convenience)
- Format: Online event via Zoom
- Registration Deadline: The day of the event, at the beginning time of the seminar

How to Register

To secure your spot in this vital seminar, simply fill out the details on the registration page accessible here. The process is quick and should take only about 20 seconds.

About the Companies

Money Forward Inc.

Based in Minato, Tokyo, and led by President Yoshito Imai, Money Forward Inc. has been at the forefront of internet service development since its establishment in February 2021. The company continually innovates to provide essential solutions that address the needs of modern businesses. For more information, visit their website.

LRM Inc.

Founded in December 2006 and situated in Kobe, LRM Inc. prioritizes security training and consultancy services, advocating for enhanced information security awareness among organizations. With over 2,200 implementations of their security cloud, `Secureo`, and nearly 580 consulting clients a year over the last 19 years, LRM aims to be the closest security provider for enterprises. Explore more about their initiatives at LRM.