#Egypt #Foundever #Luxor

Foundever® Expands Operations in Egypt

Foundever, a leading global provider of customer experience solutions, has announced an ambitious expansion plan to strengthen its presence in Egypt. The company aims to create 5,000 new jobs over the next four years by establishing a cutting-edge contact center in Luxor, building on its existing operations in Cairo's Maadi tech park and the City Stars business complex.

This strategic move underscores Foundever's commitment to positioning Egypt as a prime destination for international business services. Due to the nation’s robust reputation as a global outsourcing hub for customer experience (CX) and information technology (IT), Foundever is leveraging the local workforce's skills supported by substantial government backing. Over the past year, the company experienced remarkable growth of 115% in Egypt and is currently serving 15 clients across 14 languages.

The new Luxor site is poised to tap into the rich talent pool in Upper Egypt, contributing to the region's socio-economic development. By creating thousands of job opportunities, Foundever reinforces Egypt's status as a leader in the global outsourcing industry. The company has also extended its memorandum of understanding with the Egyptian IT Industry Development Agency (ITIDA) for an additional four years, reiterating its long-term commitment to investing in local talent and infrastructure.

Egyptian Minister of Communications and Information Technology, Amr Talaat, noted, "This growth reflects the persistent success of the Egyptian outsourcing sector, recognized globally for its outstanding reputation. The establishment of a new center in Luxor signals increasing confidence in Egyptian talent and their capacity to meet international service standards. The ministry remains determined to foster an investment-friendly environment with advanced digital infrastructure, progressive policies, and comprehensive training programs designed to equip our workforce with the necessary skills in technology, language, and professionalism for global markets.”

Foundever's establishment in Luxor is a strategic decision aimed at harnessing untapped talent reserves while further enhancing Egypt's image as a major destination for outsourcing services. As the company looks towards the future, it seeks to continue its significant contributions to the vibrancy of the local economy through job creation and skill development initiatives.

About Foundever®

Founded as a pioneer in customer experience solutions, Foundever boasts a workforce of 150,000 employees globally. Its focus on quality and innovation positions the company at the forefront of the CX industry. For more information, visit their website.