#Japan #Tokyo #Digital Adoption #Customer Success #TechTouch

TechTouch Shines at ITreview Grid Award 2026 Winter

In a remarkable achievement, TechTouch Corporation has been awarded the prestigious 'Leader' title across three categories in the ITreview Grid Award 2026 Winter. This honor highlights TechTouch's excellence in the realm of AI-driven Digital Adoption Platforms (DAP), which has consistently maintained its position as the top player in the domestic market for five consecutive years.

Award Categories

1. Digital Adoption Platform Category – This is the twelfth consecutive award since Spring 2023.
2. Manual Creation Tool Category – Also a twelfth consecutive award since Spring 2023.
3. Customer Success Tool Category – Now in its seventh consecutive award, starting from Summer 2024.

The ITreview Grid Awards are based on user reviews published on ITreview, a platform managed by IT Cloud, Inc., where products are evaluated quarterly. Typically, products that receive high satisfaction and recognition from users are granted the highest rating of 'Leader.' In the latest round of evaluations, which considered around 151,000 reviews by December 2025, TechTouch's outstanding performance and user support were duly acknowledged.

For further details, visit the official awards page: ITreview Grid Award 2026 Winter

User Feedback on TechTouch

Many users have shared their experiences with TechTouch's solutions.

Streamlined User Experiences: One user detailed their transition from traditional pop-up guides to TechTouch's DAP. Upon integrating the platform, they observed a significant reduction in user inquiries and increased engagement with new features, thus enhancing the overall utilization of their internal tools.
Operational Stability: During a migration from in-house development to a packaged system, TechTouch's mechanisms provided automated guides, ensuring stable operations for a user base of approximately 8,000, which was crucial for smooth transitions.
* Improved Feature Awareness: An A/B test demonstrated a remarkable increase in awareness and usage rates following the release of new functions, thanks to TechTouch's guided features. This led to an impressive 30-fold increase in recognition rates and a sixfold increase in setup rates within a few days.

Such feedback exemplifies the critical role TechTouch plays in enhancing user experiences and driving operational efficiencies for organizations.

Previous Awards and Recognition

Beyond the recent ITreview accolades, TechTouch has received multiple commendations, including:

• - Great Place to Work® Institute Japan: Named among the Best Workplaces in Asia - Small Enterprises category, ranking 67th (2025).
• - Deloitte Technology Fast 50 2023 Japan: Placed 8th (2024).
• - Good Design Award: Awarded (2022).

About TechTouch's AI-Based Digital Adoption Platform

For those unfamiliar, TechTouch is a leading provider in the field of Digital Adoption Platforms (DAP), boasting over 9 million users as of October 2025. The platform is embraced by major corporations and government agencies, enabling them to implement user-friendly operation guides with ease without requiring coding knowledge. This capability significantly lowers the burden on system administrators while enhancing user engagement with digital tools.

Moreover, TechTouch's commitment to innovation continues to drive the development of AI-enhanced DAP solutions aimed at facilitating IT utilization across diverse organizational landscapes.

Company Overview

• - Name: TechTouch Corporation
• - Established: March 1, 2018
• - CEO: Nakata Ibu
• - Location: 5F PMO Ginza II, 8-17-1 Ginza, Chuo-ku, Tokyo, 104-0061, Japan
• - Business Focus: Development and provision of the Digital Adoption Platform 'TechTouch' and the data strategy AI agent 'AI Central Voice'.
• - Website: TechTouch Official Site

For inquiries regarding service implementation, please contact the TechTouch sales team or the public relations representatives for media engagements.