#Customer Experience #Persistent Systems #ISG Award

Persistent Systems Achieves Remarkable Recognition in 2024 ISG Star of Excellence Awards

Persistent Systems, a renowned leader in Digital Engineering and Enterprise Modernization, has garnered significant recognition in the form of the 2024 ISG Star of Excellence™ Overall Award. This prestigious accolade, conferred by Information Services Group (ISG), celebrates organizations that demonstrate exceptional customer experience, as evaluated directly by enterprise clients through their feedback.

Located in the tech hubs of Santa Clara, California, and Pune, India, Persistent has consistently set the bar high within the industry by not just meeting but exceeding customer expectations. The company also clinched awards across three additional categories: Most Adaptable Partner, Universal Information Technology Outsourcing (ITO), and Outstanding Service in the Americas Region. This achievement showcases a broad spectrum of excellence in service delivery and adaptability, reflecting Persistent's commitment to client-centric strategies.

According to ISG, their Star of Excellence Awards rank service providers based on critical factors such as business continuity, collaboration, execution, governance, innovation, and cultural fit. Persistent outperformed its competitors by maintaining a customer experience (CX) score of 87.9, which significantly surpasses the industry average CX score of 72.7. This score indicates the company's adeptness at fostering strong relationships with clients and ensures client satisfaction.

Sandeep Kalra, CEO and Executive Director of Persistent Systems, expressed pride in the recognition and reiterated the company’s strategy of anticipating and responding to client needs with actionable results. He noted that the accolades validate Persistent's dedication to delivering significant value and nurturing long-term partnerships.

"At Persistent, our AI-led, platform-driven services strategy is centered on our ability to anticipate client needs, exceed their expectations, and earn their trust," Kalra stated. This sentiment underscores the organization's focus on business transformation through technology and innovation, ensuring that they not only address present challenges but also prepare for future opportunities.

Moreover, Jan Erik Aase, Partner and Principal Analyst at ISG, highlighted Persistent's evolving efforts, stating, "This accomplishment reflects their adaptability and innovation in meeting rising client expectations in an AI-driven context. Persistent consistently delights customers and goes above and beyond in creating deep, value-driven partnerships."

Persistent’s comprehensive suite of services includes AI-enhanced software engineering, cloud computing, and data analytics, catering to diverse industries globally. With over 23,200 employees across 19 countries, the company continues to assert its market influence through innovation and excellence.

In addition to the accolades received this year, Persistent has been recognized as the