#USA #Chicago #Gastroenterology #WovenX Health #Washington Gastroenterology

Enhancing Gastroenterology Services: WovenX Revolutionizes Access and Care Efficiency

In the rapidly evolving healthcare landscape, providing timely patient access to specialized care is increasingly challenging. To address this need, WovenX, a prominent provider of specialty care access solutions, has teamed up with Washington Gastroenterology (WaGi), one of the largest gastroenterology practices in the Pacific Northwest. Over the last 18 months, this collaboration has yielded impressive results that demonstrate the potency of innovative healthcare solutions.

Meeting Rising Demand for Care

The partnership began as WaGi faced growing patient demand but struggled with resource constraints. To combat this challenge, WaGi adopted WovenX's OnDemand Specialty Access platform. This solution was designed to enhance patient access and fulfillment while maintaining operational efficiency. Key improvements included a remarkable 72% reduction in the time taken from patient symptom reporting to actual procedures.

The statistics speak volumes. With the implementation of WovenX's platform, WaGi reported:

• - A 5% increase in endoscopy suite utilization
• - An 86 Net Promoter Score, reflecting high patient satisfaction
• - Growth in new patient volume by 6%
• - An additional $5.4 million in revenue

Changing the Patient Experience

Unlike traditional methods that often overwhelmed medical facilities, WovenX streamlines the intake process using AI technology. This allows patients to start with a virtual intake and meet with specially trained healthcare professionals under the supervision of doctors. Importantly, all consultations and procedures are documented and billed directly to the practice, creating a seamless experience for patients and reducing administrative burdens.

WaGi's administrative team noted that many patients who would have sought care elsewhere instead opted to stay within the WaGi system due to the accessibility of immediate virtual care. Without this service, significant numbers of patients indicated they would have gone to another GI group, consulted their primary care provider, or even visited urgent care.

One satisfied patient remarked, “I love that you have on-demand video visits. It's the reason I chose you, and the reason I'll stick with you.”

Optimizing Operational Efficiency

The OnDemand platform also targets high-frequency users, alleviating pressure on providers. WovenX identified that a small percentage of patients accounted for a large volume of visits, often requiring repeated follow-ups. By providing real-time support through the OnDemand platform, WovenX significantly reduced unnecessary administrative tasks, enabling physicians to dedicate time to more complex patient care activities.

This operational efficiency was further enhanced by WovenX's capacity to deliver valuable data insights. WaGi utilized this information to reach younger patients with commercial insurance, leading to a 30% increase in OnDemand visits and an enriched patient demographic mix.

Implementation Made Easy

One of the standout features of WovenX's solution is its ease of implementation; healthcare providers can integrate the platform without extensive IT resources. It serves as a complete turn-key solution, allowing practices to enhance patient access while maintaining existing workflows and billing processes.

Sheri Rudberg, the CEO and Co-Founder of WovenX, emphasized, “We’re delivering a model that works inside the system, not around it. It turns the access problem into faster care for patients and better business for providers.”

Conclusion

The results achieved by Washington Gastroenterology through their partnership with WovenX underscore the growing importance of accessible and efficient healthcare delivery models. By leveraging technology to optimize both the patient experience and organizational efficiency, WovenX is setting new standards in specialty care access. For more detailed insights into this innovative partnership, you can explore the full case study provided by WovenX Health.