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BackBox Recognized as Fiinalist in the 2025 SC Awards

BackBox has made waves in the cybersecurity industry with its recent recognition as a finalist for the highly esteemed 2025 SC Awards. This honor comes in light of the company's dedication to delivering exceptional customer service, a crucial aspect in today’s fast-paced cybersecurity environment.

The SC Awards are renowned for identifying leaders in cybersecurity, and being named a finalist is a testament to BackBox's commitment to operational excellence. Specifically, BackBox is acknowledged in the Best Customer Service category, highlighting its innovative approach to engaging with clients and enhancing their overall experience.

“Exceptional customer service is crucial in cybersecurity, where rapid response can fundamentally alter security outcomes. This year’s finalists exemplify a hands-on engagement strategy, demonstrating the importance of personalized support in the sector,” stated SC Media in their announcement.

One notable endorsement came from Ilan Spivak, a Network Technical Product Specialist at Travelex. Spivak remarked on the consistent professionalism and responsiveness displayed by BackBox's team, illustrating the collaborative nature present in their global interactions. This sentiment reflects a broader trend within the industry, where organizations are striving to create more proactive customer engagement.

BackBox distinguishes itself by focusing on simplifying and automating network security operations. Traditional security measures often require significant manual intervention but BackBox implements intelligent automation to manage firewall operations, compliance checks, and security audits more efficiently. This approach empowers IT teams to manage risks effectively while reducing downtime and maintaining compliance—efforts that are often labor-intensive with less automated systems.

The company prides itself on its customer-first ethos, offering tailored support and extensive training to its users. BackBox acknowledges that each customer’s needs are unique, and their team is committed to helping clients maximize their cybersecurity investments. Whether it involves enhancing network security or spearheading disaster recovery initiatives, BackBox stands ready to provide expert guidance.

CEO Rekha Shenoy expressed gratitude for the recognition: “We are honored to be recognized by the SC Awards as a finalist and appreciate SC Media for emphasizing the role that customer support plays in helping clients derive full value from their cybersecurity investments.” This acknowledgment of their hands-on, personalized approach is a core aspect of BackBox’s operations.

With an impressive CSAT score of 4.98 and NPS of 87, BackBox has long been seen as a leader in customer satisfaction. Their achievements reflect well in the Spring 2025 G2 Grid® Report, where they were nominated in 11 different categories based on positive customer reviews. They earned several badges, including Best Support, Best Relationships, and Best Usability, demonstrating the high regard customers have for their service quality.

Additionally, BackBox has been recognized by Gartner® for its strong performance in the Network Automation Platforms category, leading in customer willingness to recommend and securing top ratings overall. This winning streak was capped off when Network World honored BackBox with its Best of Enterprise Network Award.

Tom Spring, Senior Editorial Director at SC Media, highlighted, “Being named a finalist in the SC Awards signifies not only technical innovation but a shared commitment to making the digital realm safer. It’s uplifting to see the finalist community working together, advancing cybersecurity for all.”

The SC Awards, now celebrating its 28th iteration, aim to recognize outstanding contributions in the field of information security. The complete list of finalists can be found on SC Media’s official website. On April 29, 2025, winners will be announced during the SC Awards Reception at RSAC ’25 in San Francisco, where BackBox will be in attendance, celebrating their remarkable achievements in customer service.

For further information about BackBox and its offerings, please visit www.backbox.com.

In summary, BackBox's accomplishment of becoming a finalist for the SC Awards in 2025 is not just a recognition of its technical solutions but also reflects the importance of customer support in leveraging those solutions against sophisticated cyber threats. As the cybersecurity landscape continues to evolve, BackBox remains steadfast in its commitment to ensure its clients are secure and well-supported in their network resilience efforts.