#United States #AI Integration #McLean #Mango Voice #Oryx Dental

Oryx Dental and Mango Voice: Redefining Dental Patient Experience with AI

In a significant advancement for the dental industry, Oryx Dental has announced an expanded integration of its cloud-based dental practice management software with Mango Voice, a leading cloud communications company. This new collaboration introduces a suite of artificial intelligence (AI) features, specifically designed to improve patient interaction and streamline office operations in dental practices across the United States.

Oryx Dental, recognized for its clinically focused approach, ranks as the 75th fastest-growing private software company in the U.S., according to the 2025 Inc. 5000 list. The integration of Mango Voice's AI technology aims to address pressing issues faced by dental practices today, such as staffing shortages and the increasing need for efficient patient management workflows.

Addressing Staffing Challenges in Dental Offices

Dr. Rania Saleh, the Founder and CEO of Oryx Dental, highlighted the current challenges dental practices face with a shortage of office personnel. As dental teams strive to deliver exceptional patient experiences while navigating limited resources, the incorporation of Mango Voice’s AI features becomes a game-changer. This technological enhancement allows practices to manage inbound calls more effectively, optimize communication with patients, and streamline internal processes.

“AI features help dental offices receive calls, triage questions, and keep track of patients' needs more efficiently,” stated Dr. Saleh. “Our joint customers will now benefit from these tools within the Oryx platform, making it easier for teams to maintain high levels of patient satisfaction.”

Innovative AI Features Offered by Mango Voice

The new AI functionalities provided through this integration include:

1. AI Call Summary for Answered Calls

When a call is answered, Mango Voice’s AI transcription capability will generate a concise summary of the call. This feature eliminates the need for manual note-taking by office staff, helping dental practices focus more on patient care rather than administrative tasks. The generated summary will be automatically recorded within the patient’s profile on the Oryx platform, enabling practitioners to track patient needs over time and plan follow-ups efficiently.

2. AI Call Summary for Margo AI Receptionist

In cases where inbound calls are assigned to Margo, the AI receptionist developed by Mango Voice, patient information is collected seamlessly. Following each interaction, a summary is transcribed and logged into Oryx, ensuring that staff can review the conversation and maintain comprehensive records. This enhances the continuity of care and communication within the office and with patients.

3. Call Sentiment Analysis

Mango Voice also employs AI to analyze the emotional tone of both the caller and the office staff after each interaction. The sentiment scores gathered through AI will be integrated back into Oryx, providing dental practices with insights on patient satisfaction and areas needing attention. Notably, this feature supports multiple languages, including English, Spanish, French, and simplified Chinese, expanding accessibility for diverse patient populations.

Richard May, VP of Business Development at Mango Voice, expressed enthusiasm about the launch of these features, stating, “AI offers busy dental offices a way to scale quickly without dropping the ball on patient satisfaction and great care. Our collaboration with Oryx enables joint customers to harness the power of Mango AI in a streamlined manner.”

The Future of Dentistry with AI

The integration of AI into dental practices is not just about improving efficiency; it’s about reshaping the very nature of patient care. As dental professionals increasingly recognize the value of technology in enhancing service delivery, Oryx Dental’s partnership with Mango Voice exemplifies the shift towards a more patient-centric approach. By leveraging AI tools, dental teams can enhance operational efficiency, provide better communication, and foster a personalized connection with their patients.

As Oryx Dental continues to enhance its software capabilities, including its recent collaboration with Overjet's dental AI, the company’s vision for the future of dental practice management becomes clearer. To discover how these advancements can transform your dental practice and improve patient experiences, visit www.oryxdental.com. Through the integration of cutting-edge technology, Oryx Dental is setting new standards in patient care and operational excellence, paving the way for the Dental Office of the Future.