#Japan #CX Transformation #Shibuya #Altius Link #LiNK to

Altius Link Launches 'LiNK to'

Altius Link, a prominent player in digital business solutions, has officially launched its owned media platform named 'LiNK to' on July 22nd. This initiative is targeted toward business professionals focused on embracing AI and enhancing customer experience (CX) in the evolving landscape of digital transformation.

As companies grapple with growing labor shortages and pressures for increased revenue, many recognize the urgent need for digital reform, yet they often find themselves struggling to implement effective strategies. With this understanding, Altius Link has adopted a new vision termed 'Total CX² Design Company' starting from the 2026 fiscal year. This vision encapsulates the dual missions of boosting customer experience and facilitating corporate transformation. Altius Link aims to support businesses comprehensively, from front-office customer interactions to back-office operations and IT solutions, ultimately contributing to significant business growth for its clients.

The 'LiNK to' platform will serve as a cornerstone for sharing the insights, practices, and services that originate from Altius Link's commitment to this vision. By emphasizing the practical application of technology rather than just discussing the technologies themselves, the platform plans to provide valuable insights from a human perspective on how to leverage these advancements to create new value in the business landscape.

Initial Content on 'LiNK to'

In its debut, 'LiNK to' features three insightful articles aimed at shedding light on the intricacies of digital transformation and enhancing customer experiences:

1. The Vision of Total CX² Design Company: This article explores Altius Link's innovative vision aimed at not just advancing customer experience but also transforming corporate structures. CEO Masatoshi Naya and CDO Fujiwara share details about market changes and their ambitious plans for the future.

2. AI in Contact Centers: Focusing on the trifecta of AI, Digital Transformation (DX), and Business Process Outsourcing (BPO), this piece reveals that merely integrating AI is not enough to yield results. A knowledgeable service development team member discusses common pitfalls businesses should avoid when employing AI in contact centers.

3. The Future of Consulting in the AI Era: Addressing why many companies struggle to transform despite needing to adapt to AI and workforce shortages, this article delves into Altius Link's consulting strategies that span from problem identification to actionable support.

Going forward, 'LiNK to' will continue to provide crucial insights that transcend typical press releases or service introductions. It will focus on the underlying philosophies driving business operations and the efforts of Altius Link's employees to tackle challenges, fostering operational reforms and customer experience enhancements.

About Altius Link

Altius Link specializes in the fusion of human capability and digital technology to create value across business functions. Operating BPO services on a one-stop basis both domestically and internationally, the company collaborates with diverse partners to elevate operations through AI and digital technologies. Serving seven countries primarily in Asia and North America, Altius Link focuses on holistic support for front-office and back-office functions, embodying its vision to design comprehensive connections between businesses and their customers — a goal reflected in the dual focus on enhancing customer experiences and achieving corporate transformations.

Addressing the core purpose 'to make connections stronger, more beautiful, and more intriguing,' Altius Link aims to enrich ties among individuals, corporations, and society while contributing to the sustainable development of communities alongside its client companies.

Location: Shibuya, Tokyo 151-8583, Japan
Establishment: May 1996
Capital: 100 Million JPY
Services Offered: Customer success services, contact center services, business outsourcing, corporate outsourcing, IT outsourcing, global services, and personnel dispatch.
Official Website: Altius Link
Service Portal: Services by Altius Link

For more information, visit the company's media pages or contact them at:
Press inquiries: [email protected]
Service inquiries: [email protected]
Instagram: Altius Link