#Saudi Arabia #Riyadh #Kalaam Telecom #Mida Solutions #FVC

Strategic Alliance for Enhanced Communication Solutions

On April 29, 2025, Kalaam Telecom, a prominent regional digital solutions provider, alongside Mida Solutions, a company under NUSO, and FVC, known for advanced communication technologies, revealed a strategic partnership to revolutionize communication services in Saudi Arabia and Bahrain. This landmark agreement aims to deliver comprehensive solutions in the Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) landscape, focusing on local businesses in the Middle East.

A New Era for Communication Services

The newly established collaboration provides businesses with a one-stop-shop experience for their communication needs. FVC will distribute Mida Solutions' innovative products across the region, with Kalaam Telecom acting as the exclusive Managed Service Provider (MSP). This setup facilitates SaaS applications from Mida Solutions and establishes a fully managed service environment hosted within the Kalaam Private Cloud located in Saudi Arabia and Bahrain. This strategic hosting arrangement ensures compliance with local data sovereignty and regulatory requirements surrounding Voice over Internet Protocol (VoIP) and data residency regulations relevant to the region.

Meeting Regulatory Standards

The partnership acknowledges the critical importance of compliance for organizations operating within stringent regulatory frameworks. By co-locating integrated solutions in Kalaam Telecom’s data centers, businesses will be able to meet essential data residency requirements. This includes adherence to local and international directives, such as the Saudi Arabian Monetary Authority (SAMA) regulations, General Data Protection Regulation (GDPR), Market in Financial Instruments Directive II (MIFID II), Payment Card Industry standards (PCI), and Health Insurance Portability and Accountability Act (HIPAA) regulations. Such capabilities make this alliance particularly attractive to companies that prioritize regulatory compliance in their operations.

Integrated Communication Solutions

The offered solutions utilize Mida Solutions' platforms, which are certified for Microsoft Teams and fully compatible with Zoom. This compatibility ensures that organizations, especially those operating in hybrid communication environments, can leverage both traditional Private Branch Exchange (PBX) systems and modern cloud-based platforms without compromising on quality or reliability.

Marco Cortese, the Country Manager at Mida Solutions, expressed enthusiasm about the partnership, stating, “This tri-party agreement signifies the evolution of our collaboration with FVC. We aim to facilitate companies in Saudi Arabia and Bahrain as they transition to advanced communication systems.” He emphasized the partnership’s objective of establishing a comprehensive solution that meets the unique needs of businesses in the region.

Tailored Solutions for Local Needs

Veer Passi, Group CEO of Kalaam Telecom, also voiced his support for this strategic maneuver, commenting on its significance for the market. “We are thrilled to be part of this collaboration with Mida Solutions and FVC, as it allows us to offer localized hosting solutions tailored for enterprises in Saudi Arabia and Bahrain. This partnership exemplifies our commitment to providing innovative and customized solutions designed to secure data sovereignty across the MEA region.”

The joint efforts of Kalaam, Mida Solutions, and FVC are poised to establish a new benchmark in the realm of communication technologies catered to businesses in the Middle East. With a strong focus on compliance and quality service delivery, this partnership empowers organizations to navigate today’s dynamic business landscape effectively. The coalition promises to provide advanced communication tools, driving business transformation and success across various sectors.

About the Companies

Mida Solutions is an ISO 27001 and ISO 9001 certified company, specializing in advanced communication and collaboration solutions. Their contact center software is designed to meet high-performance telecommunications standards while catering to modern enterprise needs. As a part of NUSO LLC, a U.S. service provider, Mida Solutions benefits from its parent company's expertise and global reach.

Kalaam Telecom is a leading digital solutions provider, with extensive operations across Bahrain, Kuwait, and Saudi Arabia, along with licensed operations globally. The company has pioneered next-generation digital solutions, including cybersecurity, connectivity, and voice communication, while possessing a robust terrestrial cable system to enhance regional connectivity.

FVC, recognized for its effective distribution of communication and collaboration solutions, has built a strong reputation by offering market-leading technologies. As the exclusive distributor of Mida Solutions in the MEA region, FVC’s comprehensive reach across multiple countries makes it well-positioned to support businesses seeking advanced communication solutions.

As this partnership unfolds, the collaborative efforts of these three entities highlight their commitment to supporting the growth of local businesses while ensuring compliance with essential regulations. By leveraging shared resources, expertise, and innovative technologies, they are set to transform the communication landscape in Saudi Arabia and Bahrain significantly.