#Japan #SaaS #Fukuyama #Compuru #Vessel Hotel

Vessel Hotel Development Adopts Compuru for Task Reminders

In a significant move to enhance operational efficiency, Vessel Hotel Development Inc. has incorporated Compuru, an automation SaaS solution developed by ThinQ Healthcare. This deployment marks the company’s maiden venture into utilizing SaaS technology, transforming how task reminders are managed across its hotels. The shift aims to alleviate the overwhelming burden faced by hotel managers concerning follow-ups and reminders, which were traditionally conducted via emails and phone calls.

Background of Implementation

Before the advent of Compuru, hotel managers and assistant managers were required to manage a plethora of operational requests manually. With task completion updates tracked through cumbersome spreadsheets, such manual intervention soon became a considerable source of strain on both managerial and operational levels. The frequent need to send reminders for approximately 20% of all tasks to managers who had not responded added significant workload on the central operations team. Moreover, the majority of managers were often inundated with emails, relegating essential requests to the bottom of their priority list.

Faced with these challenges, the decision to implement Compuru was made with an aim to streamline communication and improve operational efficiency.

Factors Leading to the Decision

Although this marked the first instance of utilizing a SaaS product for the company, there were several key motivators that influenced the decision:
1. Low Barrier to Entry: The ease of starting to use the software without complicated setups attracted the interest of the management team.
2. No Additional Installation Needed: Hotel managers would not be burdened with the need to download new applications, allowing them to commence usage immediately.
3. User-Friendly Interface: The simplicity of Compuru’s service enabled intuitive usage for the operations team, with no need for extensive training.

Benefits Gained Post-Implementation

The introduction of Compuru has proven to be remarkably beneficial:

• - Increased Task Completion Rates: The rate of task completions within deadlines surged to approximately 90%, a notable increase from the previous rate of 80%.
• - Efficient Task Management: The time previously spent on reminders has been drastically reduced, enabling the managerial staff to focus on more critical responsibilities.
• - Growing Usage: The efficiency of Compuru has seen it handle an ever-increasing number of requests, from 40 in its first month to as many as 90 in subsequent months.
• - Stress Reduction: Managers have reported a significant drop in psychological pressure, as they no longer need to chase after reminders for tasks.

A Testament from Vessel Hotel Development

The feedback from managers and assistant managers using Compuru has been overwhelmingly positive. The implementation facilitated a seamless transition with no inquiries about the operational processes, allowing the staff to adapt swiftly. Tasks meeting deadlines became the norm, which has greatly enhanced workflow efficiency across teams.

A special mention of thanks was expressed towards ThinQ Healthcare, acknowledging their role in making work-life easier and more productive. This shift has helped managers navigate through essential tasks without the traditional friction that accompanied previous reminder systems.

Company Profiles

Vessel Hotel Development Inc.
Founded: October 1924
Headquarters: 3-4-27 Minamihonjo, Fukuyama, Hiroshima
CEO: Yoshirō Seo
Website: Vessel Group

ThinQ Healthcare Inc.
Established: August 2019
Location: 35th Floor, Sumitomo Realty & Development Roppongi Grand Tower, 3-2-1 Roppongi, Minato, Tokyo
CEO: Masashi Watanabe
Website: ThinQ Healthcare
ThinQ Healthcare is a wholly-owned subsidiary of Speee Inc., symbolizing a robust commitment to advancing SaaS offerings in the hospitality sector.