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Ontic Unveils Dispatch: A New Era in Security Response Management

Ontic Technologies has officially launched its latest innovation, the Ontic Dispatch, aimed at reshaping how enterprise security teams manage their response activities. With security operations increasingly becoming complex, organizations are on the lookout for integrated platforms that streamline detection, response, and investigative processes. However, many existing dispatch systems continue to function in isolation, disconnected from essential incident management tools. This separation often results in the clumsy use of spreadsheets and outdated dispatch methods that lack visibility into critical response metrics such as guard availability and assignment status.

During high-pressure situations, the capability to quickly assess who is assigned, who is en route, and whether service level agreement (SLA) targets are being met becomes imperative. Many organizations face hurdles, as actions are documented post-event, leading to a fragmented view of the incident. Understanding performance and implementing improvements thus becomes challenging.

As Nitin Navare, Chief Product and Technology Officer at Ontic, aptly noted, security leaders frequently ask two pivotal questions following any incident: “What exactly occurred, and how swiftly did we respond?” Traditional approaches often generate gaps in reporting, with coordination happening via radio communications and subsequent documentation. Ontic Dispatch is engineered to close these gaps by capturing real-time response activities, integrating them directly into incident reports, and equipping teams with the defensible data needed to enhance future operations.

Enhanced Capabilities of Ontic Dispatch

Ontic Dispatch effectively elevates the guard dispatch process, integrating it into the broader Ontic Platform. This inclusion allows teams to manage not only incident intake and investigations but also security intelligence seamlessly. By connecting workflows and response data, security teams can now:

• - Manage multiple live and scheduled responses from a single, user-friendly dashboard.
• - Assign and coordinate multiple responders and guards in real time, enhancing collaborative effectiveness.
• - Document actions in a structured, time-stamped manner as real events unfold, which is vital for maintaining compliance, mitigating legal risks, and establishing a solid, defensible record.
• - Link dispatch activities directly into ongoing incidents and investigations, eliminating redundant data entry while keeping the context of the situation clear.
• - Measure and report on performance metrics with built-in SLA tracking that spans teams, shifts, and locations.

The features of Ontic Dispatch aim to strengthen both execution and clarity in operations, marking a departure from fragmented tools towards a comprehensive and defensible system of record that enhances visibility and accountability.

The Ontic Dispatch will be further showcased during the Ontic Summit taking place from March 23 to 25 in Austin, Texas. Organizations wanting to understand the depth of the Ontic Platform and request a demo of Dispatch are encouraged to visit the official website.

About Ontic

Ontic is at the forefront of security intelligence software, committed to aiding both corporate and government security teams in effectively identifying threats and assessing risks. Its innovative Connected Intelligence Platform provides a centralized system for security operations, helping organizations manage risks while responding to threats more proficiently. Major corporations and federal agencies rely on Ontic for robust support in their security initiatives, including executive protection, corporate investigations, and threat intelligence. For more information, visit ontic.co or follow along on LinkedIn.

For media inquiries, please contact:
Kat Brooks,
Senior Manager, Corporate Communications,
Ontic
[email protected]

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This strategic approach signifies a turning point in how enterprise security manages its operations, equipping teams with the tools they need to ensure safety and compliance effectively and efficiently.