#Japan #AI #Osaka #Ari #CallCenterCRM

Call Center/CRM Demo & Conference 2025 in Osaka

On May 28 and 29, 2025, ARI (Advance Research Institute), based in Shibuya, Tokyo, will participate in the "Call Center/CRM Demo & Conference 2025" held at MyDome Osaka. This highly anticipated event, hosted by RIC Telecom and Informa Markets Japan, will feature a range of seminars and solutions presentations, showcasing industry innovations.

Event Overview

The primary theme of this year’s conference is "Addressing Operational Challenges with AI Agents and Generative AI." Participants will gain insights into how AI technology can offer innovative solutions to ongoing issues in recruitment and training within the contact center industry. Attendees will experience state-of-the-art solutions aimed at enhancing customer experience and optimizing operations, as well as demonstrations focused on effective training for new hires.

In recent years, the challenges associated with training personnel in contact centers have intensified. To address these issues, ARI in collaboration with WOWOW Communications will discuss findings from real-world trials conducted in the field, bringing forth genuine feedback from supervisors and operators about "real-world reactions" and implementation challenges. By leveraging a select group of trial participants, specific challenges and the potential for AI utilization will be highlighted. The seminar promises to offer practical solutions and actionable insights, complemented by actual survey results and voices from the field. It is an excellent opportunity for those looking to grasp the current landscape of AI applications in the industry.

Seminar Details

Date and Time: May 28, 2025 (Wednesday) from 11:25 AM to 12:10 PM
Title: Is It True That “Changing OJT Transforms the Workplace”?
Location: MyDome Osaka, 2nd floor (Venue: H-03)
Cost: Free (Pre-registration necessary)

To register for the seminar, visit: Register Here. Be sure to check the H-03 slot when signing up for the event.

Exhibition Details

ARI will also host a booth on the second floor of the venue, where visitors can experience the innovative "AI Role-Playing Tool" developed from feedback gathered in the field. This practical AI solution aims to support efficient training and improvement in the quality of education for both supervisors and new hires.

For more details on the event and to register your attendance, please visit: Event Details.

About ARI

Founded in January 2010, ARI (Advance Research Institute) leads social transformation as a DX company focused on utilizing cloud technologies, data, and AI to design business transformations. Operating under the brand of "Business Transformation (BX) Designer," ARI provides services aimed at solving client challenges through digital shifts, cloud optimizations, and data-driven AI support. The company promotes two key service brands: "cnaris," offering comprehensive support for cloud technology optimization, and "dataris," which focuses on data-driven strategies from theme crafting to data collection, visualization, analysis, and AI implementation.

Company Information:

• - Name: AR Advance Technology, Inc. (ARI)
• - Established: January 2010
• - CEO: Toshinori Takeuchi
• - Stock Market: Tokyo Stock Exchange, Growth Market (Stock Code: 5578)
• - Capital: 1.3691 billion yen (as of February 2025)
• - Employees: 530 (total group employees: 721, as of February 2025)
• - Business: DX solution services using cloud technology and data/AI
• - Website: https://ari-jp.com