Basic Inc. Launches Beta Version of AI Chatbot Service 'askrun' for Automating Customer Inquiries

Basic Inc. Introduces 'askrun'

Basic Inc. has officially launched the beta version of their AI chatbot service, askrun, aimed at automating customer inquiries. This innovative service focuses on the philosophy of "reducing inquiry numbers without the hassle of implementation". Just by uploading knowledge bases, organizations can enjoy automated responses to inquiries without needing any specialized knowledge. With plans starting at $0 per month, askrun is accessible for everyone.

The Inspiration Behind 'askrun'

Through the operations of formrun, Basic Inc. recognized that handling customer inquiries was a bottleneck in business growth. As the user base expanded, so did the number of inquiries. The challenge was to find methods to decrease the workload without increasing the workforce. After evaluating numerous chatbot options, it was evident that the available options were polarized into two categories:

1. Low-cost Tools: These tools often require significant effort to build scenarios and maintain functionality, yet they do not always deliver the anticipated results.
2. High-cost Tools: These solutions come with high initial costs and ongoing service fees, posing a significant barrier to entry for many companies.

The necessity for practical tools that deliver low-cost results without cumbersome setups led Basic Inc. to develop askrun. This service starts from a user-friendly concept ensuring immediate implementation and effectiveness.

Features and Characteristics of 'askrun'

askrun operates by simply uploading existing knowledge and help page content, allowing the AI to autonomously respond to inquiries. Unlike traditional scenario-based chatbots that require detailed rule settings and planning, askrun eliminates the need for expertise, enabling businesses to automate inquiry responses immediately. Leveraging RAG (Retrieval-Augmented Generation) technology, it guarantees high-quality responses, catering directly to the issues of cost polarization—providing an effective yet accessible solution.

Comparison of Chatbot Models

Feature	Advanced AI Chatbot	Scenario-based Chatbot	askrun
--	----	-----	--
Implementation	Offers extensive support but comes with high initial costs	Requires time and effort for scenario building	No initial cost; just upload knowledge for immediate operation
Accuracy	Provides highly accurate responses	Needs detailed scenario design for reliable accuracy	Generates trustworthy answers using RAG technology
Operation	Comprehensive support available for updates and maintenance	Ongoing rule updates needed, increasing workload	Minimizes operational burden with automated accuracy improvements
Costs	Typically ranges from $1000 to $1500/month	Generally falls between $100 to $500/month	Available from $0/month

Additionally, askrun offers a comprehensive suite of inquiry response features including FAQ suggestions, form suggestions, automatic updates for help pages, and the building of FAQ sites. It's not just limited to customer support; it can also enhance internal knowledge search and utilize data for business decision-making.

Real-World Applications

During the preliminary deployment of askrun, Basic Inc. has successfully achieved significant workload reduction:

- Case 1: The formrun customer support team handled over 200 inquiries regarding usage with automated responses from askrun.
- Case 2: The formrun new implementation support team saw a dramatic decrease in response preparation time with AI-driven drafts enhancing efficiency.

Upcoming Seminars

For a detailed introduction to askrun's functions and its real-life success stories, individuals can join the upcoming seminar titled "Reducing Inquiry Workloads Significantly with No Scenario Design Required! Discover the AI Chatbot 'askrun' Starting for Free!" on April 28. More details can be found here.

About Basic Inc.

Basic Inc. operates with the purpose of not solving business growth issues through increased personnel but rather through AI-enhanced workflows. Their core products include workrun, a comprehensive process design and automation tool; ferret One, a B2B marketing tool streamlining marketing tasks; formrun, a form creation tool for managing inquiries and sales; and AIBOW, a versatile AI agent platform accommodating various industries. For comprehensive details on askrun, please visit here.

- Company Name: Basic Inc.
- CEO: Katsushi Akiyama
- Location: 17-6 Ichibancho, Chiyoda-ku, Tokyo 102-0082, Japan
- Established: March 2004
- Business Description: Workflow Business and Customer Contact DX Business
- Website: Basic Inc.