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Pendo Launches AI Agent Performance Measurement Solution

Pendo, a company focused on enhancing software experience management (SXM), has launched its newest product, Pendo Agent Analytics. This innovative solution provides organizations with the means to visualize the performance of AI agents without necessitating any software replacements. In today’s tech-savvy environment, companies increasingly rely on AI agents integrated into their organizational structures and product roadmaps. As a result, there is a growing need for businesses to quantify and optimize the performance of these digital workers to ensure they are effectively contributing to overall business objectives.

Utilizing the New Solution

Organizations can leverage Pendo Agent Analytics in two powerful ways. First, it enables businesses to assess AI agents—essentially digital employees—through the same lens they use to understand and evaluate their human workforce. Secondly, companies can monitor and manage the usage of agent-based software in parallel with their existing SaaS applications, providing clarity on AI's role in their digital operations.

IT departments, for instance, need assurance that AI agents adhere to compliance standards while boosting productivity. Moreover, research and development teams must continuously validate whether these agents generate tangible business outcomes for customers. A report from Forrester titled Agentic AI Agents Are A Rare Sighting underscores that the widespread adoption of agent-based systems requires transparency, data security and protection, adequate control measures, and advanced monitoring capabilities to succeed.

Key Features of Pendo Agent Analytics

Pendo's new analytics solution empowers departments like IT and R&D with robust metrics and reporting functions that track the behaviors of both proprietary and third-party AI agents alongside traditional software usage. With Pendo Agent Analytics, companies can now gain insights into agent usage frequency, user behaviors surrounding these agents, and interaction prompts. This feature-rich solution ultimately allows organizations to clearly confirm whether their AI agents are delivering real value.

Specific Functionalities Include:

• - Monitoring and visualizing changes in user behavior with both agents and conventional software.
• - Understanding user interactions before and after engaging with AI agents.
• - Analyzing conversations with agents to identify patterns in prompts.
• - Detecting non-compliance actions across user interactions.
• - Relating agent usage to task completion, illustrating the ROI of autonomous AI.
• - Ensuring security, reliability, and governance across all processes, thereby facilitating safe innovation.

Todd Olson, Pendo's CEO and co-founder, remarks, “The shift to intelligent software is occurring at a pace beyond our imagination, and companies are increasingly called upon to advance both SaaS applications and AI utilization simultaneously. We take pride in being able to support our clients through any phase of this transformation.”

The press release regarding the launch of Pendo Agent Analytics took place at PendomoniumX NYC, an event hosted by Pendo in New York. Additionally, a similar event, PendomoniumX Tokyo, is scheduled for July 2, 2025, in Tokyo, further emphasizing Pendo's commitment to global outreach and innovation in software experience management.

About Pendo

Pendo is committed to improving software experiences worldwide. With over 900 million monthly users of software globally, thousands of enterprises leverage Pendo to enhance user experiences and achieve business results. They empower users, regardless of technical expertise, to analyze, evaluate, and address challenges within software, ultimately maximizing business outcomes.

Pendo’s integrated software experience management (SXM) platform provides comprehensive management of all software assets within companies, including applications for customers and employees, desktop and mobile platforms, as well as SaaS and AI agent-based software. Pendo, Inc. established its Japanese subsidiary, Pendo.io Japan, on November 1, 2020.

For more information, visit Pendo Official Website.