#Japan #Tokyo #AI Chatbot #with AX #PS Solutions

PS Solutions Expands Access to AI Chatbot Service

PS Solutions Co., Ltd., based in Tokyo, is excited to announce an expansion of its trial program for the AI chatbot service, "with AX Helpdesk." Designed to assist businesses in streamlining their internal IT support processes, the company is now inviting ten additional participants to join the trial, which offers an attractive three-month-free usage promotion.

The trial program is open to businesses that apply before the end of August. This initiative aims to tackle the growing demands placed on IT departments, particularly concerning the high volume of inquiries that slow down operations and burden staff.

Understanding the Challenge

Modern enterprises often face several issues within their information systems departments:

• - Increased Inquiries: Frequent computer issues and access requests during business hours can overwhelm support teams.
• - Knowledge Sharing Limitations: The reliance on individual employees leads to inconsistent knowledge sharing, particularly during times of personnel shortages.
• - Wasted Time: Locating internal policies and manuals consumes valuable employee time that could be spent on more strategic tasks.

Overview of "with AX Helpdesk"

The "with AX Helpdesk" platform is an innovative tool that integrates artificial intelligence for efficient document searches alongside a responsive helpdesk chat feature.

Key Features:

• - Document Search: The AI analyzes various internal documents—such as guidelines, manuals, and FAQs—to quickly provide relevant information.
• - Helpdesk Chat: Users can engage in natural dialogue with the AI, which can guide them through layers of questions to resolve complex issues.
• - High Response Accuracy: Preliminary data shows an accuracy rate of over 90% in responses, showcasing the platform's reliability.
• - No Special Software Required: The service is accessible directly through computers and smartphones via a dedicated website, ensuring ease of use.
• - 24/7 Availability: Users can receive assistance at any time of day, making it a versatile tool for continuous support.
• - Ongoing AI Improvement: A dedicated support team helps enhance the AI’s performance based on user interactions, ensuring continuous improvement.

Trial Campaign Details

The trial for "with AX Helpdesk" offers enticing benefits, particularly valuable for companies feeling the strain of IT inquiries:

• - Cost-Free Initial Setup: The usual initial fee of 100,000 yen is waived for trial participants.
• - No Monthly Fees: For the first three months, companies are exempt from the typical monthly charge of 150,000 yen.
• - Deadline for Applications: Interested businesses must apply by August 31, 2025.
• - How to Apply: Companies can access the application form through the following link: Application Form

Who Should Consider This Trial?

This service is ideal for businesses aiming to alleviate IT personnel shortages, automate first-level inquiries, or those looking to effectively integrate AI technologies within their organizations. Companies currently using AI chat solutions that do not meet performance expectations may also find this opportunity valuable, as well as those trying to minimize operational costs while enhancing efficiency in utilizing AI.

PS Solutions is a key player in supporting corporate IT and back-office operations, with a focus on optimizing services for businesses of all sizes—from small businesses to large enterprises.

About PS Solutions

Founded as a 100% subsidiary of SoftBank Corp., PS Solutions Co., Ltd. is dedicated to assisting numerous group companies in IT services and back-office functions. The company offers comprehensive support to optimize IT operations and system development, contributing significantly to customer security and growth.

Company Information:

• - Name: PS Solutions Co., Ltd.
• - Location: 1-7-1 Kaigan, Minato-ku, Tokyo Port City Takeshiba Office Tower 11F
• - President: Yuki Muramatsu
• - Capital: 100 million yen (wholly owned by SoftBank Corp.)
• - Official Website: PS Solutions