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Infosys Launches AI-First GCC Model

In a significant step towards redefining the structure of Global Capability Centers (GCCs), Infosys, a leading global player in digital services and consulting, recently unveiled its innovative AI-First GCC Model. This initiative aims not only to enhance the operational efficiency of GCCs but also to transform them into dynamic centers for innovation and strategic growth in an increasingly AI-driven world.

The Essence of the AI-First GCC Model

The AI-First GCC Model is more than just a service; it is a comprehensive approach that empowers organizations to reimagine their GCCs as core assets that foster innovation, agility, and competitive edge. With a robust foundation established through over 100 engagements with local GCC entities across various industries, this model addresses prevalent challenges faced by enterprises when scaling or revamping their GCC operations.

Central to this offering is Infosys' extensive capabilities, which encompass three key components: Infosys Agentic Foundry, EdgeVerve AI Next, and Infosys Topaz™. These technological advancements work in tandem to integrate reliable production-grade AI across GCC operations, streamlining the journey from setup to business scalability.

A Proven Track Record

Infosys has garnered significant success by partnering with various enterprises to set up and manage their GCCs, including notable clients like Lufthansa Systems, zooplus, and Danske Bank. Each partnership has illustrated how effective AI integration can lead to enhanced operational efficiency and the development of solutions that are both innovative and sustainable.

For instance, Lufthansa Systems, now collaborating with Infosys, has leveraged the potential of AI to enhance aviation safety and operational efficiency, ultimately enriching customer experiences. This collaboration has established a framework to build cutting-edge aviation IT products and, through the generative AI capabilities of Infosys Topaz™, has optimized the entire lifecycle of GCC operations.

Unifying Technology, Talent, and Transformation

The AI-First GCC Model encapsulates a holistic method that merges technology innovation with talent acquisition and operational transformation. Key features of this model include:

• - End-to-End Setup and Transformation: This feature delivers seamless and integrated lifecycle management for GCCs, which ranges from strategic planning and site selection to recruitment and operational launch.
• - AI-Powered Innovation: By embedding AI capabilities within GCC operations, businesses can unlock enhanced cost efficiencies, accelerate time-to-market, and explore new business avenues.
• - Future-Ready Talent: Utilizing the Infosys Springboard digital learning platform, which is backed by the world’s largest corporate university, ensures that companies maintain a steady pipeline of skilled talent to meet their needs.
• - Versatile Operating Models: Infosys offers several operational frameworks including Build-Operate-Transfer (BOT), assisted builds, joint ventures, and partner-hosted models, allowing companies to choose the ideal model that suits their strategic goals.

Client Testimonials and Validation

Industry leaders like Stefanie Neumann, CEO of Lufthansa Systems, acknowledge the transformative impact of the collaboration with Infosys, emphasizing how it plays a crucial role in crafting future-ready innovation hubs. Similarly, Danske Bank's COO, Frans Woelders, reflects on the profound integration of AI within their operational framework, a change that has notably advanced their strategic objectives.

According to Hrishi Raj Agarwalla from Everest Group, Infosys' approach to GCC is uniquely positioned, combining strategic partnerships, investments in innovation, and diverse talent models, which are essential for navigating the lifecycle of GCCs effectively.

The Future of GCCs

Satish H.C, Executive Vice President at Infosys, articulates the vision of transforming GCCs into pivotal hubs for business operations. The AI-first model is geared to help clients rapidly unlock new value, ensuring that these centers lead the charge in enterprise evolution.

As companies continue to navigate the complexities of digital transformation, the AI-First GCC Model by Infosys presents a strategic solution that aligns with future technological landscapes and enterprise growth objectives. This initiative not only highlights Infosys' commitment to driving innovation but also sets the standard for enterprises aiming to thrive in the AI-driven age.

For more information on how Infosys can empower your enterprise during its digital transformation, visit www.infosys.com.