Vertafore Achieves Remarkable Success with Fourth Excellence in Customer Service Award

Vertafore Recognized with Excellence in Customer Service Award for Fourth Year in a Row

Vertafore®, a pioneer in the insurance technology sector, has been awarded the prestigious Excellence in Customer Service Award by the Business Intelligence Group for 2026, marking its fourth consecutive year of recognition. This accolade reinforces Vertafore’s status as a leader in ensuring customer satisfaction within the insurance industry.

Operating at the core of the insurance technology landscape, Vertafore serves over 1.6 million insurance professionals across independent agencies, Managing General Agents (MGAs), and carriers. The company's commitment to innovation and customer support makes it a trusted partner and powerhouse within the sector.

One noteworthy endorsement comes from Frank DeDonato, the vice president of Skyla Financial Solutions at Skyla Federal Credit Union, who praised Vertafore’s support team for their exceptional service: "They take the time to ensure I understand both the fundamentals and full capabilities of QQCatalyst. Their attentiveness makes me feel like a genuine partner, and this level of care instills confidence in our growth with Vertafore."

The Excellence in Customer Service Award is given to organizations that are redefining how businesses engage with their customers. Vertafore distinguishes itself by valuing high-quality, meaningful interactions rather than merely focusing on the volume of customer inquiries. The company equips its support teams with deep industry knowledge and AI-powered tools, facilitating quick and accurate responses for their clients.

Rick Warter, Vertafore's Chief Customer Officer, highlighted the team's dedication: "Our support team is focused on helping customers extract real value from our solutions every day. We measure our success by the success of our customers. Our investment in AI aims to enhance our experts' efficiency, allowing customers to receive clear answers quickly and avoid operational friction."

For agencies, MGAs, and carriers, this award emphasizes Vertafore's capacity as a reliable ally, delivering superior support that maximizes the utility of their technology. This approach plays a critical role in enabling these organizations to navigate complexities in the distribution lifecycle and gain a competitive edge.

About Vertafore

Vertafore is instrumental in enhancing Distribution Velocity within the insurance landscape, enabling agencies, MGAs, and carriers to adapt quickly and grow intelligently. It provides robust digital systems, specialized AI, and a data-driven foundation to eliminate inefficiencies and streamline every facet of insurance workflows, from sales and customer service to accounting and underwriting.

The firm supports over 95% of leading agencies and insurers, as well as 50% of crucial industry compliance transactions. As it thrives at the intersection of innovation and trust, Vertafore combines speed, performance, and customer assurance to empower companies in the rapidly evolving insurance sector. Vertafore is headquartered in Denver, Colorado, and further details can be found at www.vertafore.com.