Celebrating Customer Excellence: Gluware's Julie Keith Wins APPEALIE 2024 Award

Julie Keith Wins Prestigious APPEALIE 2024 Award

In an impressive recognition of customer success efforts, Julie Keith, Senior Director of Customer Support at Gluware, has been honored with the APPEALIE 2024 SaaS Customer Success Leader Award. This accolade is awarded to individuals who exemplify outstanding leadership and dedication in facilitating customer success within the SaaS industry.

Elevating Customer Relationships

Gluware, renowned for its innovative solutions in intelligent network automation, made the announcement on March 18, 2025. The award highlights Julie's unwavering commitment to helping users maximize the value of Gluware's offerings. Her leadership is pivotal in not just meeting but exceeding customer expectations, ensuring users achieve their transformative goals effortlessly.

“I am deeply honored to receive this recognition from APPEALIE,” said Julie Keith. “At Gluware, we pride ourselves on building customer relationships that are proactive and consultative. Our goal is to provide our customers with the expert support they need for their journey towards successful outcomes.”

A Record Number of Nominations

This year saw a staggering 93% increase in submissions for the APPEALIE awards compared to the previous year, reflecting the growing acknowledgment of customer success leaders' critical roles in today’s business landscape. Winners are meticulously chosen based on their proven track record in achieving objectives and their ability to cultivate a thriving environment for teams.

Julie's journey with Gluware began in 2021, where she leveraged nearly 15 years of experience to create a robust customer advocacy framework. Under her guidance, the customer support team has recorded exceptional time-to-value for clients, manifesting in transformative results and high retention rates.

An independent survey conducted by IDC corroborated outstanding positive feedback from customers regarding Gluware's consultative approach. Users describe their collaboration with the customer success team as instrumental to their achievements, underscoring the essential role of effective communication and support in technology adoption.

Vision for Customer Success

Jeff Gray, CEO and Co-founder of Gluware, remarked on Julie's crucial influence, stating, “Gluware strives to differentiate itself through both its technology and the success we enable for our customers. Julie’s unique leadership continuously showcases her commitment to creating lasting relationships and ensuring customer satisfaction.”

Julie’s award is a testimony not just to her individual contributions but also to Gluware’s broader vision of empowering enterprises and enhancing their network operations through seamless automation. As the only turnkey intelligent network automation platform, Gluware supports organizations globally, saving significant time and resources while achieving rapid deployment and efficient network management.

Looking Ahead

As Julie Keith prepares to continue her contributions to Gluware and the broader SaaS community, the focus remains on further enhancing customer experiences and fostering an environment of success. For more information on Gluware and their innovative solutions, visit www.gluware.com.

This award cements Julie Keith’s status as a leader in customer success, paving the way for inspiring future innovations in how organizations support and engage with their clients.