#Japan #Tokyo #Toyokumo #United Arrows #Safety Confirmation

Enhancing Safety and BCP at United Arrows

In response to the increasing frequency of natural disasters and the looming threat of large-scale calamities like the Nankai Trough Earthquake, United Arrows has announced the adoption of Toyokumo's 'Safety Confirmation Service 2.' This implementation aims to create a robust business continuity plan (BCP) that prioritizes the safety of over 4,000 employees across its nationwide stores and offices.

Toyokumo, headquartered in Shinagawa, Tokyo, offers straightforward cloud services tailored for businesses. Their innovative system will play a crucial role in United Arrows’ commitment to prioritizing both customer and employee safety, echoing their core philosophy: "Everything is for the customer."

A Sustainable Business Framework

United Arrows operates as a select shop, blending designer brands with original men’s and women’s apparel, accessories, and more. They are diligently working towards a sustainable society, emphasizing the need for a reinforced business continuity system to safeguard not just employees, but also customers visiting their stores.

Ishida Hirofumi, BCP officer at United Arrows, emphasized the importance of accurately grasping the real situation on the ground during emergencies. Previous systems, while providing basic safety confirmations post-disaster, fell short in detailing the extent of damage incurred by the stores, which hindered swift decision-making. Recognizing that enhancing operational systems was a key management challenge, they have initiated a comprehensive review to fortify their safety protocols.

Transitioning from Response Rates to Comprehensive Safety Assurance

In revamping the BCP, United Arrows concluded that a system solely focused on response rates was insufficient. Instead, they sought a more profound and quicker method of gathering information during emergencies. Toyokumo's 'Safety Confirmation Service 2' provides a user-friendly platform for recipients, while offering extensive functionality for managers.

Following several test runs, the system’s effectiveness in critical situations proved invaluable, with post-test surveys indicating high satisfaction among users, ultimately cementing its adoption.

Supporting Swift Initial Responses and Employee Trust

The ability to respond to localized disasters, fires, and system failures is paramount for a retailer with a wide operational footprint like United Arrows. Effective disaster response hinges heavily on initial actions. By using Toyokumo's service to collect both text and images rapidly during crises, United Arrows expects to enhance their strategic response capabilities.

Also, the family communication features integrated into the system resonate with United Arrows' commitment to 'creating employee value' and addressing sustainability topics such as 'Humanity'—promoting healthy work and living conditions. The expectation is that this innovative tool transcends mere corporate infrastructure, becoming a bedrock of support for employees and their families.

About Toyokumo and Safety Confirmation Service 2

Toyokumo’s 'Safety Confirmation Service 2' is designed for businesses, currently adopted by over 4,700 companies as of December 2025, with user numbers exceeding 3 million. This tool not only facilitates safety confirmations but also enables subsequent action directives and information sharing through features like message boards.

For more information, visit the official product page: Toyokumo Safety Confirmation Service 2.

Company Overview

Founded in August 2010, Toyokumo is a SaaS company focused on providing cloud-based services. They put an emphasis on user-friendliness and straightforward functionalities, ensuring even those unfamiliar with IT can utilize their services with ease.
Their commitment to aiding companies in their digital transformation is reflected in a suite of services designed to facilitate easy integration and enhance corporate communication.

• - Toyokumo Website: Toyokumo
• - Tokyo Stock Exchange Code Number: 4058

Contact Information is available through respective links on their website. United Arrows shares similar company values, emphasizing customer service and safety, led by CEO Matsuzaki Yoshinori and headquartered in Shibuya, Tokyo.