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Fran Malkin's New Book: 'Flip the Script'

In a remarkable collaboration, Fran Malkin, the Vice President of Education Development at SKNV, has teamed up with renowned negotiation expert and best-selling author Chris Voss to release the groundbreaking book, Flip the Script. Officially launched on July 17, 2025, this insightful book is available on Amazon and explores how tactical empathy can transform challenging conversations into productive and meaningful exchanges.

The Journey of Fran Malkin

Fran Malkin's career trajectory illustrates her unwavering commitment to education and innovative communication. With an extensive background as an educator in both high schools and colleges, she's spent over 20 years shaping minds and mentoring future educators. Following her decade-long stint in traditional education, Fran transitioned into corporate training, allowing her to apply her pedagogical insights to the healthcare sector, specifically dermatology.

As VP of Education Development at SKNV, Fran leads nationwide training initiatives aimed at enhancing provider communication and improving patient-centered care. Her leadership style is characterized by a focus on empathy, active listening, and collaborative learning, creating supportive environments where both teams and patients thrive.

In Flip the Script, Fran’s chapter offers readers a unique perspective on empathy, drawing from her three decades of experience as an educator and a professional in the dermatology industry. She articulates how empathy has been a key factor in her journey and how it can serve as a catalyst for significant progress.

About the Book: Flip the Script

Published by SKNV, Flip the Script emphasizes that tactical empathy can serve as a strategic advantage in nuanced communications. By providing compelling insights from various thought leaders, the book illustrates the transformative power of empathy on everything from leadership to personal relationships. Each contributor provides practical wisdom that can enrich conversations and foster better connections in both personal and professional realms.

Fran’s insightful contributions in Flip the Script challenge readers to rethink how they approach high-stakes dialogues, pushing readers to consider empathy as a tool for growth and understanding. The book suggests ways individuals can reframe conversations to prioritize moments of clarity and connectivity.

With the sentiment that impactful relationships are rooted in empathy, Fran encourages readers to embrace this mindset across different spheres, be it classroom settings or executive boardrooms.

The Impact of SKNV and Fran Malkin

SKNV is making substantial strides in democratizing access to quality dermatological care through innovative medication solutions. By addressing common barriers such as prior authorization hurdles faced by healthcare providers, SKNV is helping practitioners deliver office-controlled care efficiently to their patients—enhancing satisfaction and outcomes.

As Fran Malkin’s work exemplifies, the ethos of SKNV prioritizes the intersection of innovation and empathy. This powerful combination resonates through their commitment to developing high-quality medications, which treat a variety of dermatological conditions, while being mindful of patient needs.

Outside of her professional endeavors, Fran enjoys spending time at the beach, traveling, and cherishing moments with her family. Her experiences outside the office enrich her perspective, allowing her to connect more deeply with her teams and the patients served by SKNV.

Ultimately, Flip the Script not only represents Fran Malkin's personal achievement but also reflects the broader mission of SKNV in enhancing educational practices, professional development, and patient-centric care. Readers looking to cultivate deeper connections and enhance their communication skills will find this book a powerful resource for personal and professional growth.

For more information about Flip the Script and SKNV’s contributions to the dermatological field, visit www.sknv.com.