ZhongAn Online's 2025 Interim Report: A Year of Significant Growth and Innovation

ZhongAn Online Reports Significant Growth for 2025

ZhongAn Online P & C Insurance Co., Ltd., listed under the stock code 6060.HK, has unveiled its interim results for the first half of 2025, showcasing remarkable advancements in its operational performance and strategic innovations. The report, released on August 20, illustrates a year filled with dynamic growth, fueled by advances in technology and a reshaping of the insurance value chain through AI and other innovations.

Financial Highlights

During the reporting period, ZhongAn achieved a Gross Written Premium (GWP) of RMB 16,661 million, reflecting a 9.3% increase year-on-year. One of the standout accomplishments was the underwriting combined ratio, which improved by 2.3 percentage points to 95.6%. With underwriting profits surging by 108.9%, the company reported a staggering net profit attributable to shareholders of RMB 668 million—a remarkable increase of over 1,100%. This growth has been supported by steadier investment returns and a previously unprofitable digital banking division managing a turnaround.

AI Driving Innovation in Insurance

ZhongAn is at the forefront of integrating artificial intelligence (AI) into the insurance industry, focusing on optimizing its services to enhance customer experience. The company has invested in various technological fields including blockchain, cloud computing, and big data to redefine the insurance value chain, making it more customer-centric.

The launch of the AI middle platform, known as "Lingxi," exemplifies this commitment. It serves as a comprehensive system that integrates AI across various aspects of the insurance process, offering features from knowledge engineering to voice services. In the first half of 2025, the platform saw operations involving nearly 110 robots, significantly enhancing productivity and processing efficiency within the company.

Growth in Core Business Segments

ZhongAn's health insurance sector has shown exceptional growth, with GWP rising to RMB 6,275 million—an impressive increase of 38.3%. With a focus on health protection, approximately 15.21 million individuals benefited from coverage. The company has continually refined its flagship product, the "Personal Clinic Policy," which adapts to users' personalized health needs.

Meanwhile, the digital lifestyle ecosystem generated GWP of RMB 6,209 million, contributing significantly to the overall performance. Particularly notable is the pet insurance segment, which recorded a GWP of nearly RMB 563 million and has maintained a substantial market share. Integrating innovative technologies such as NFC for simplified transactions and launching NFT digital collectibles have contributed to ZhongAn's leadership in this burgeoning market.

The automobile insurance sector also saw a notable increase in GWP to RMB 1,478 million, a rise of 34.2% from the prior year. ZhongAn has entered competitive avenues within the NEV (New Energy Vehicle) insurance market, offering tailored warranty extensions and specialized products for over 100 NEV brands.

ZA Bank's Pivotal Breakthrough

A significant highlight in ZhongAn's operations is ZA Bank, its innovative digital banking subsidiary. The bank has experienced a pivotal breakthrough by achieving profitability with a net profit of HKD 49 million during the reporting period. This development demonstrates a successful integration of digital banking services with traditional financial products, positioning ZA Bank as a comprehensive service provider in Hong Kong's financial landscape.

ZA Bank is poised to expand its offerings, including retail investment services and access to US stocks and cryptocurrency trading, making it a pioneer in the digital wealth management sector. The bank's total client assets have also surged by over 125%.

Conclusion

ZhongAn Online's results for the first half of 2025 reflect a robust financial performance underpinned by technological advancements and innovative product offerings. The company's dual-engine strategy of "Insurance + Technology" is producing tangible benefits, allowing ZhongAn to remain competitive in an evolving market.

With a clear focus on enhancing customer experience through technology and inclusivity in its services, ZhongAn is well-positioned to continue delivering substantial value to its customers, shareholders, and the community at large.