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Centrical Celebrates the 2024 Customer SELECT Award Winners

Centrical, a leader in employee performance management, has proudly announced the winners of the 2024 Customer SELECT Awards, an initiative that honors organizations and individuals who excel in enhancing employee performance and fostering innovation. This year, the awards recognized a diverse group of trailblazing companies whose commitment to harnessing technology has yielded extraordinary results.

Celebrating Transformative Achievements

Daphne Saragosti, Chief Customer Officer at Centrical, emphasized the importance of these awards: "The Centrical Customer SELECT Awards shine a spotlight on the incredible achievements of our customers and the remarkable individuals within their organizations. Each winner embodies what's possible when technology, innovation, and a commitment to people come together to unlock extraordinary outcomes. Their success inspires us all, and we are proud to be their partner on this journey."

The awards featured two main categories: Team Awards and Individual Awards, recognizing the unique accomplishments of both groups.

Team Award Winners

1. The Scholar: Arise Virtual Solutions - This company has redefined its training approach by implementing a dynamic onboarding process. By utilizing competency validation and personalized learning paths, they have significantly reduced the time required for service partners to reach proficiency, improving overall client satisfaction.

> Sonia Brant Mullins, VP of Service Partner Experience, stated, "With the launch of Centrical and many of its tools, we've halved the time it takes to achieve proficiency."

2. The Innovator: IHG Hotels and Resorts - Their initiative, IHG Climb, empowers frontline colleagues with targeted training resources, resulting in substantial improvements in loyalty recognition scores and direct bookings.

> Natasha Scott, Senior VP at IHG, remarked, "We really wanted to see a step change performance heading into 2024 while engaging our frontline team members."

3. The Gamechanger: Purpose Financial - By introducing an innovative gamification platform, Purpose Financial has transformed routine tasks into engaging challenges, leading to improved metrics and fostering a purpose-driven culture.

> Michelle Goldsberry stated, "It's about creating an environment where our agents feel valued, motivated, and equipped to succeed."

4. The Captain: Wix.com - By centralizing workflows and coaching processes, Wix has managed to boost engagement and performance significantly.

5. The High Performer: Capita Experience - This organization utilized Centrical to enhance collaboration and improve customer resolution rates dramatically.

6. The Nurturer: Teleperformance Samsung - By focusing on employee wellness, Teleperformance Samsung effectively handled hybrid work challenges, showcasing how technology can foster transparency and well-being.

Individual Award Winners

1. The Visionary: Liz Millington, Head of Digital Transformation at Ascensos - Her leadership has resulted in a cultural and operational transformation at Ascensos, significantly empowering employees.

2. The Employee Experience Champion: Michelle Goldsberry, Sr. Business Integration Specialist at Purpose Financial - Goldsberry's remarkable efforts led to substantial increases in both new money contributions and call handling rates.

3. The Creative Content Pioneer: Izabella Mendes, Learning Designer at Foundever Brazil - Mendes has revolutionized learning by integrating soft skills into client communication through innovative methods.

Conclusion: Recognizing Excellence

Centrical's Customer SELECT Awards not only celebrate successful strategies and inspiring individuals but also highlight the potential for transformation in employee engagement and organizational performance. As companies navigate the complexities of today's work environments, these awards serve as a beacon of innovation and excellence.

For more details about the winners and their exceptional programs, visit the Centrical Customer SELECT Awards 2024.

Established in 2013, Centrical continues to empower organizations worldwide with its performance experience platform, dedicated to enhancing customer experiences through engaged and productive frontline teams.