#United States #Data Security #Health Information #HCIactive #Ellicott City

Data Security Notification from Healthcare Interactive, Inc.

On September 23, 2025, Healthcare Interactive, Inc. (HCIactive) reported a data security event that might affect the confidentiality of certain individuals' information. HCIactive, a leader in health and incentive management technology, aims to link healthcare service providers with clients effectively. This report outlines the nature of the security event, the response undertaken by HCIactive, and recommended actions for individuals potentially impacted by this incident.

Overview of the Incident

Around July 22, 2025, Healthcare Interactive detected unusual activity within its computer network. Swift action was taken to safeguard all systems and to initiate an investigation into the full extent of the incident. The investigation revealed that from July 8 to July 12, 2025, unauthorized access resulted in the copying of various files from their network. HCIactive's team thoroughly reviewed these files to confirm the type of information involved and its relevance to affected individuals.

Data uncovered during this review indicated a breach involving a variety of personal information, including:

• - Personal Details: Such as names, addresses, dates of birth, Social Security numbers, phone numbers, and email addresses.
• - Health Insurance Data: Information related to health plans, insurance entities, member IDs, and group IDs.
• - Medical Information: Including medical record numbers, associated doctors, diagnoses, prescriptions, lab results, and other related treatment data.
• - Claims Information: Data associated with claim numbers, account numbers, explanations of benefits, and billing codes.

While HCIactive has no evidence suggesting that the accessed information was misused, they are prioritizing transparency and taking preventive measures to protect their clients.

Response Measures

In response to this significant event, HCIactive is extending complimentary credit monitoring services to affected individuals and is actively notifying state and federal regulatory agencies. The organization has also reviewed its existing security protocols and has implemented additional protective measures to prevent future incidents of this nature.

For those with questions about this matter, HCIactive is encouraging individuals to reach out via designated channels:

• - Phone: 1-833-855-4330 (available Monday to Friday from 9:00 AM to 9:00 PM ET)
• - Website: www.hciactive.com
• - Mail: HCIactive, 6011 University Blvd Suite 400, Ellicott City, MD 21043.

Vigilance Against Identity Theft

HCIactive highly advises impacted individuals to remain alert for any signs of identity theft or fraud. Regularly reviewing account statements and monitoring credit reports are strong protective measures. Under U.S. legislation, consumers are entitled to one free credit report annually from each of the three major credit reporting agencies: Equifax, Experian, and TransUnion. This can be accessed by visiting www.annualcreditreport.com or by calling 1-877-322-8228.

Moreover, consumers can place a Fraud Alert on their credit file without any cost. This alert serves to notify creditors to take verifiable steps to confirm identity before opening new accounts.

If someone has already fallen victim to identity theft, they can opt for an Extended Fraud Alert, which lasts up to seven years. For placing a fraud alert or credit freeze, contacting the major credit reporting bureaus directly is advised:

• - Equifax: Equifax Fraud Alert, 1-888-298-0045
• - Experian: Experian Fraud Alert, 1-888-397-3742
• - TransUnion: TransUnion Data Breach Help, 1-833-799-5355

Conclusion

Preventing unauthorized access to sensitive information remains a top priority for HCIactive. This recent incident serves as a reminder of the importance of cybersecurity in today’s digital landscape. HCIactive is committed to ensuring the highest level of service and protection for their clients while navigating these evolving challenges in data security.