#Japan #Shibuya #Selectra Japan #Satisfaction Survey #Electric Gas

High Satisfaction Among Users of Electric and Gas Bundle Plans

Selectra Japan, a specialized comparison website for electricity and gas services, conducted a unique survey involving 200 users of bundled electric and gas plans in economically significant regions such as Hokkaido, Kanto, Chubu, and Kansai. This survey aimed to gauge customer satisfaction and gather the insights on the benefits and drawbacks of these service bundles.

Survey Highlights

According to the results, an impressive 90.5% of respondents expressed satisfaction with their bundled services. Of the 200 surveyed users, 181 stated they were content with their electric and gas plan. When asked about the main reasons for their satisfaction, the top response was set discounts, with 50.8% appreciating the price reductions that came with their bundle.

Yet, not all feedback was positive. The most significant complaint, cited by 52.6% of the users who expressed disappointment, was that the discount amount was less than they had anticipated. This highlights a dual reality within the conveniences offered by bundled plans: they can save money and simplify payment methods, but users might feel shortchanged on the savings promised.

Who Benefits from Bundled Plans?

Selectra's analysis suggests that bundled plans are ideally suited for individuals seeking moderate savings and convenience. Typically, these plans are designed to be more economical than separate contracts with large utility companies, thereby attracting users who wish to streamline their bills with one payment solution.

Conversely, users whose primary objective is to minimize expenses might be better off selecting the cheapest available rates separately for electricity and gas. This approach can often lead to larger total savings, particularly when considering the wide variety of individual electric plans available in comparison to bundled offerings.

Consumer Perspectives

According to the feedback from respondents, convenience was also highlighted as a significant advantage. 17.7% of those who reported being satisfied noted that having a single payment for utilities made managing finances easier. Users’ comments reflect an overall positive sentiment towards the simplification of their home financial management, demonstrating that while cost savings are crucial, ease of use plays an equally important role in customer satisfaction.

Conclusion: Making Informed Choices

For those contemplating a bundled electric and gas plan, it is essential to weigh personal priorities. While a bundled service might offer a balance between convenience and savings, individuals focused explicitly on cost reduction should compare different utility rates before committing to a service.

Selectra Japan continues to assist consumers by providing cost comparison tools and informative articles geared toward helping them select the most suitable utility providers. With over 100,000 completed contracts in energy services, Selectra’s expertise is a valuable resource in today’s competitive market.

About the Survey

• - Research Period: Screening on July 11, 2025, and main survey on July 14, 2025.
• - Target Audience: Residents in Hokkaido, Kanto, Chubu, and Kansai using bundled services.
• - Methodology: Online survey conducted by iBridge Inc.

This survey serves as a decision-making tool for individuals considering switching to bundled energy services, providing insights that may help them evaluate their options effectively. For more detailed findings, visit Selectra’s website.