#USA #Miami #Digital Workers #OutRival #Shaun Sjolin

OutRival Welcomes Shaun Sjolin as Chief Customer Officer

In a recent announcement, OutRival, renowned for its innovative AI-driven Digital Workers that act as dedicated assistants for customers, has appointed Shaun Sjolin as its new Chief Customer Officer. This strategic move aims to enhance customer interactions from the very first touchpoint through to the entire customer experience journey.

Background of Shaun Sjolin

Shaun Sjolin joins the OutRival team with an impressive background, having previously held the position of Vice President of Customer Success at NICE, a leading player in contact center software. His extensive experience spans various industries, including travel, healthcare, retail, insurance, and utilities, where he managed complex customer experience operations. Sjolin's tenure in major enterprise environments has equipped him with a deep understanding of the challenges posed by fragmented technologies and disjointed processes, enabling him to innovate on creating seamless and personalized experiences for customers.

OutRival's Vision for Customer Engagement

As the Chief Customer Officer, Sjolin's primary objective will be to lead OutRival's customer-centric initiatives, ensuring that the company's Digital Workers not only deliver rapid responses but also foster a sense of personal connection with customers. Ruben Harris, Co-Founder and CEO of OutRival, highlights this commitment: "Caring is the input. Performance is the output." The core belief at OutRival is that their Digital Workers can transform customer engagement by not only responding quickly but also remembering customer interactions, fulfilling promises, and recognizing each individual’s needs.

In today’s fast-paced digital landscape, where consumers expect immediate and human-like interactions, OutRival positions itself at the forefront of AI development. The company is advocating that having AI capable of responding within seconds is a fundamental requirement, not merely an advantage. Sjolin will ensure that this high level of service is consistently delivered across all brands that OutRival partners with.

Enhancing the Customer Journey

Digital Workers deployed by OutRival can commence operations swiftly, often within just two weeks of demand generation. They work within existing Customer Relationship Management (CRM) and telephony systems, integrating effortlessly into the brands’ operational frameworks.

Sjolin will be pivotal in charting the full customer journey, collaborating with stakeholders in various functions such as admissions, service, retention, and finance. This collaborative approach aims to extend the functionality of Digital Workers, promoting their use across onboarding, support, renewal, and re-engagement phases of the customer lifecycle.

Building a Customer-Centric Culture

Moreover, Sjolin plans to establish a forward-thinking customer team that actively incorporates feedback into product development. His goal is to foster a culture where OutRival acts as a true partner to brands, one that genuinely understands their business and maintains clear and open lines of communication.

"Customers deserve a partner who understands their business, communicates clearly, and takes ownership of the results," Sjolin states. At OutRival, the mission transcends typical corporate slogans; it’s embedded in the company’s ethos and delivered through their products. His role will be instrumental in ensuring that every interaction contributes to meaningful relationships that define success, keep promises, and lay the groundwork for future growth.

About OutRival

OutRival is dedicated to reshaping how brands connect with their customers. Its AI-powered Digital Workers facilitate engagement through calls, texts, and emails, allowing brands to reach inquiries promptly and transition towards a more cohesive customer journey. Serving sectors like higher education and travel, OutRival handles millions of conversations each month, supported by notable investors including Y Combinator and Google Ventures. To learn more about their offerings and how they are transforming customer experiences, visit www.outrival.com.