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Mitel's Prestigious Achievement in Asia-Pacific Communications

In a significant triumph, Mitel has been awarded the 2026 Asia-Pacific Customer Value Leadership Recognition by Frost & Sullivan for its excellence in mission-critical communications. This prestigious recognition underscores Mitel's commitment to operational resilience and customer-focused solutions across the region. The accolade reflects the company's prominent position in delivering state-of-the-art communications infrastructure for essential sectors such as government, public safety, healthcare, and utilities.

Key Highlights of the Recognition

Frost & Sullivan's meticulous evaluation process considers both strategic effectiveness and execution to identify industry leaders. According to Krishna Baidya, Senior Industry Director of ICT APAC at Frost & Sullivan, Mitel's capabilities set it apart in a rapidly evolving market. He noted, "Mitel's platform and operational architecture are tailored to meet the urgent demands of infrastructure critical for lives and national security."

The recognition accentuates Mitel's ongoing investments in secure communication infrastructure, which are vital as governments and enterprises accelerate efforts to enhance their communication frameworks. With a long-term strategy focusing on continuity and customer investment protection, Mitel has demonstrated its innovation and leadership effectively. Its mission-critical communication solutions encompass a wide range of needs, ensuring high availability and reliability—factors crucial for high-stakes operations.

Innovation at the Heart of Mitel

Mitel’s approach to mission-critical communications is rooted in innovation. The company's MiVoice platform boasts an impressive 99.999% uptime, ensuring unparalleled reliability that organizations depend on during critical operations. Furthermore, Mitel's comprehensive communications ecosystem offers solutions that support uninterrupted performance, relevant for enterprises operating in emergency and regulated environments.

Mitel’s Head of APAC, Narayanaswamy Gurusamy, emphasized that the Frost & Sullivan recognition reaffirms that the company meets the rigorous standards of communication reliability expected in critical infrastructure sectors. This commitment to excellence is underpinned by direct managed services tailored for sovereign and sensitive accounts, complemented by a network of specialized partners to enhance operational efficiency.

Commitment to Customer Experience

Mitel's dedication to improving customer experience bolsters its strong position in the competitive landscape of mission-critical communications. By fusing managed service delivery with strategic partnerships, Mitel ensures it meets the evolving operational and regulatory needs of its clientele. This dual approach empowers organizations to deploy resilient communication systems that are customized to meet local operational criteria.

The establishment of a regional specialist channel community enables expertise in areas such as emergency response and compliance-driven deployments, ensuring that customers have access to vital support when necessary.

Conclusion

Frost & Sullivan's annual Customer Value Leadership Recognition celebrates companies that exemplify excellence in strategy formulation and execution, leading to improved customer value and market presence. By meeting the exacting standards of the mission-critical communications industry, Mitel not only shapes its future but also redefines the critical communication landscape across Asia-Pacific. The ongoing focus on resilience, security assurance, and innovative workflows ensures that Mitel remains at the forefront of industry standards while supporting organizations where continuity of service is paramount. This recognition not only solidifies Mitel's market position but also signals to the industry at large the importance of effective, reliable communication solutions in today's fast-paced world.