Zehitomo Introduces New AI Response Feature to Enhance User Experience

Zehitomo's New AI Response Feature: Revolutionizing Client-Professional Communication

Zehitomo, a household matching service from Japan, recently unveiled a groundbreaking feature aimed at streamlining interactions between clients seeking services and the professionals offering them. This AI Auto-Response functionality, launching on July 23, 2025, represents a significant advancement in how businesses manage inquiries and maintain communication continuity.

Background and Development Goals

In today's fast-paced environment, timely responses are crucial to avoid losing potential clients. Recognizing this, Zehitomo leveraged generative AI to develop a system that provides instant and natural responses to client inquiries. This innovative feature allows service providers to engage with clients without delay, even when they are busy with on-site tasks or traveling. Thus, it minimizes the risk of missed opportunities and supports professionals in securing new contracts and enhancing conversion rates.

Overview of the AI Auto-Response Feature

The AI Auto-Response function enables the AI to automatically reply to inquiries from clients on behalf of professionals. Even during hours when professionals are unavailable, communication remains uninterrupted, fostering trust with clients. The AI generates responses based on pre-registered self-introductions and service information, making exchanges seem as natural as those from the actual professional. For instance, when asked about service details or cost estimations, the AI provides flexible and precise answers. Additionally, it can manage requests like wanting to communicate over the phone or the need for a preliminary quote, facilitating a smooth transition to the next stages of negotiation.

Key Features of the AI Auto-Response

1. Personalized Replies: By utilizing professionals' self-introductions, the AI responses reflect their unique styles. It can accommodate preferred communication methods, including phone calls and messaging services.
2. Flexible Control Over Response Timing: Users can easily toggle the auto-response feature on or off, allowing the AI to cease operations based on specific situations, gracefully handing off to the professional.
3. Immediate Response to Common Questions: Drawing from a pre-set FAQ, the AI swiftly and accurately answers client inquiries, even those that may be more intricate.
4. Efficient Lead Generation and Closing: The AI can verify clients' readiness for estimates, smoothly opening the door for professionals to finalize deals.

Note: The use of the AI Auto-Response feature requires setting up the speed match functionality.

Feedback from Zehitomo Professionals

To illustrate the effectiveness of this feature, here’s feedback from professionals who tested it before its official rollout:

"I was initially skeptical about AI capabilities, but using it has truly surprised me. The level of detail and sincerity in the replies reassures me. It is clear that it analyzes images and contexts thoroughly. The message visibly indicates that AI is responding on my behalf, ensuring clients feel comfortable. In fact, it feels natural, almost indistinguishable from my own replies. The setup is also very user-friendly, making it something I would readily recommend to fellow professionals."

"Knowing that the AI can respond during times I can't has greatly reduced my stress. The interface is intuitive, making it accessible for anyone. I can even preview actual messages, which is incredibly convenient. This is a fantastic feature that I am eager to utilize further!"

Future Prospects

Zehitomo remains committed to enhancing the matching experience for both professionals and users. More innovative features are planned for release in the latter half of 2025, continuously working to realize the vision of making work more flexible and accessible.

About Zehitomo

Zehitomo connects clients with various service professionals, such as photographers, yoga instructors, and contractors. The platform expands the opportunities and services offered by professionals, reshaping local services in Japan and improving working methods. Clients can specify their needs, and the AI matches them with suitable service providers. Not just through chat on the Zehitomo platform, clients can also contact professionals via phone or email directly.

No More Traditional Fee Models! The First Application Fee Model in Japan

Both clients and professionals enjoy a zero-fee experience with this innovative model, where professionals receive full compensation without additional fees for clients. Instead of the conventional transaction fee model, Zehitomo allows professionals to pay an application fee when submitting estimates. This fee varies by profession, allowing professionals to gain new clients at minimal costs.

Speed Matching Using AI

Zehitomo has implemented a speed matching feature since 2019, utilizing AI to identify the perfect professionals based on client needs and proposals. This functionality has received accolades from both professionals and clients alike.

Data-Driven Customer Acquisition Support

With eight years of accumulated data, Zehitomo offers branding and customer acquisition support, especially for professionals navigating web promotions for the first time. A data-driven approach ensures that these professionals receive tailored consulting, driving successful client gain.