#USA #California #claims management #Snapsheet #Aspire General Insurance

Introduction

Aspire General Insurance, a prominent player in the personal auto insurance market, has announced a transformative partnership with Snapsheet, a leading technology provider specializing in claims management solutions. This collaboration aims to significantly enhance Aspire's claims management capabilities, amidst their rapid growth surge in California.

The Need for Change

In recent years, Aspire General Insurance has experienced an impressive quadrupling of revenue and claims volume. However, this remarkable growth has unveiled weaknesses in their existing core systems. Operational inefficiencies arose as the company's reliance on outsourced platforms became a barrier to sustainable growth and high-quality customer service. To address these challenges, Aspire's leadership recognized the urgent need to develop a more robust internal claims technology landscape.

Sam Rea, Aspire’s Chief Technology Officer, expressed the company's desire to gain greater control over their technology roadmap and adapt their claims platform to fit their specific needs. "We wanted to own more of that technology roadmap and ensure that the platform could be customized to meet our distinct requirements," Rea stated.

The Partnership with Snapsheet

While Aspire had initiated the development of its proprietary technology stack, they required a claims platform that could support and extend their capabilities. During the evaluation process of potential partners, Snapsheet emerged as a standout candidate due to its highly configurable and intelligent claims management platform.

Rea recounted, "When weighing the options of building versus buying a solution, Snapsheet was clearly the best choice. It offered out-of-the-box capabilities, as well as the flexibility to design additional functionalities tailored to our operational style."

Quick Implementation

One of the critical advantages of adopting Snapsheet's platform was its user-friendly no-code engine. This feature enabled Aspire’s teams to rapidly implement a variety of automation processes even while its engineers concentrated on proprietary integrations. Project managers and claims personnel played an active role in building, configuring, and deploying over a dozen custom workflow automations without waiting for engineering resources—an unprecedented shift for the company.

Aspire’s transition onto the Snapsheet platform was swift, taking just 90 days from kickoff to the first claims being processed. The new system significantly improved operational speed and efficiency. Mary Zelaya, Senior Claims Manager at Aspire, noted, "The previous claims handling process felt as tedious as using pen and paper. Now, tasks that once took an hour can be completed in mere minutes. The improvement is night and day."

Enhanced Reporting and Insights

The implementation of Snapsheet has also tackled critical visibility issues that Aspire faced previously. Reporting data, which used to take days or even weeks to compile, can now be accessed instantly through Snapsheet’s dashboards. This allows leadership to gain real-time insights and make data-driven decisions more efficiently than ever. Zelaya remarked on the power of this transformation, stating, "The ability to build and schedule custom reports has been a total game-changer for us."

Rea further highlighted the power of Snapsheet's live data replication capabilities, which provide real-time updates—an improvement from the nightly updates that Aspire was previously accustomed to. "Now, we are witnessing live visibility into claims activities, something we struggled to achieve before. This feature is unparalleled among cloud-based SaaS providers."

Future Growth and Adaptability

As Aspire progresses in automating its workflows and enhancing its operations, the partnership with Snapsheet serves as a solid foundation for future innovation. The adaptability of Snapsheet's open architecture aligns seamlessly with Aspire's strategy to expand its offerings while continuously refining customer service. Rea confidently stated, "No matter how we evolve, Snapsheet has built a platform that will adapt and grow along with us."

Conclusion

This collaboration not only strengthens Aspire General Insurance's commitment to delivering exceptional service but also showcases the power of integrating advanced technology in enhancing operational efficiency. As the company prepares for its continued expansion, the partnership with Snapsheet positions Aspire for sustained success and underscores the importance of embracing innovative solutions in the fast-paced insurance landscape.